Account Support Representative

Mid-Continent Instruments And Avionics; Wichita (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Climate controlled facility

Team events and activities

Job summary

Mid-Continent Instruments And Avionics is hiring an Account Support Representative in Wichita, KS. You will be the first line of support for aviation customers worldwide, handling orders and supporting the sales team to deliver tailored solutions.

Ideal candidates have a high school diploma, 2+ years in aviation sales/support, strong communication and CRM/Microsoft Office skills, and thrive in a collaborative, open-office environment.

Qualifications

• Requires a high school diploma or GED.
• Minimum 2 years experience in aviation sales and customer support.
• Experience in relationship building and delivering superior customer service.
• Proficient with CRM systems and Microsoft Office.
• Comfortable spending most of the day on the phone in an open office.

Responsibilities

• Record activities in the ERP system.
• Receive, enter, and manage orders for new product purchases and maintenance.
• Support sales team to deliver tailored customer solutions.
• Collaborate with internal stakeholders for accurate orders, pricing, and lead times.
• Assist with sales and marketing campaigns.

Skills

CRM systems

Customer service

Phone support

Microsoft Office

Education

High school diploma

Bachelor's degree

Tools

ERP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Support Representative

Full Time Sales Workers Wichita, KS, US

3 days ago Requisition ID: 1193

Salary Range: $50,000.00 To $70,000.00 Annually

COME JOIN MID-CONTINENT!

"Where your work is valued - above-market pay, real work-life balance, and a team that feels like home."

As an Account Support Representative , you will be the first line of support for general, business, and commercial aviation customers from all over the world. You'll help keep them flying by receiving and administering customer orders, along with supporting our sales team to deliver tailored customer solutions. To be successful in this role, you'll need to collaborate with cross-functional teams to ensure a seamless customer experience.

• You have a high school diploma or GED.
• You have a minimum 2 years of experience in an aviation sales and customer support environment.
• You have experience in relationship building and providing superior customer service.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.
• You are proficient with CRM systems and Microsoft Office.
• You are organized, focused, and results oriented.
• You have strong attention to detail.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.

WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker)

• You have a bachelor's degree in a related field.
• You hold a Private Pilot’s License, Airframe and Powerplant License, or similar certification in the aviation field.
• Serve as the point of contact for customers via phone and email, recording all activities in the ERP system
• Receive, enter, and manage orders for new product purchases and existing product maintenance
• Collaborate with internal stakeholders to provide customers with accurate order, pricing, and lead time information
• Actively participate in sales and marketing campaigns
• Assist customers with various account questions
• We provide competitive pay and a comprehensive benefits package.
• We promote an environment where you can excel in your career while maintaining a healthy work-life balance.
• Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.
• We believe anything worth doing is worth doing right – every time.
• We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.
• We have a small company feel – even though we're doing big things!

Founded in 1964, Mid-Continent Instruments and Avionicsprovides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs.

At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the customers in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience.