Account Support Associate

CBRE; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

CBRE is seeking a Contract Support Associate in New York to deliver exceptional customer service and administrative support for a major Business Unit, Facility, or Account. You will manage contract scope, oversee billing processes, and coordinate vendor onboarding to ensure timely, compliant service delivery.

The role emphasizes data analysis, cost-saving opportunities, and adherence to Health & Safety and QHSE standards across the account.

Qualifications

• High School Diploma or GED with 3-4 years of related experience.
• Broad understanding of processes, procedures, systems, and concepts in own function.
• Ability to communicate unusual or complex content clearly and concisely.
• Advanced knowledge of MS Office (Word, Excel, Outlook).
• Strong organizational skills and inquisitive mindset.
• Strong math skills: percentages, discounts, markups.

Responsibilities

• Respond to client inquiries and ensure timely, quality service.
• Understand contract scope and ensure work aligns with it.
• Champion financial and operational systems; identify cost-saving opportunities.
• Coordinate and onboard vendors; manage sub-contractor paperwork.
• Review invoices, manage cost centers, assist billing and POs.
• Review and approve maintenance invoices and projects per agreements.
• Ensure health, safety, and QHSE documentation compliance.
• Analyze data to identify and solve complex problems.

Skills

Microsoft Office proficiency

Advanced math

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About The Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Support position is $60,000 annually and the maximum salary for the Account Support position is $65,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).