Account Support Associate - NYC On-Site

CBRE Group, Inc.; New York, Northern (NY, KY); On-site; USD 55,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in New York seeks an Account Support Associate to provide operational and financial support to the Account Leader and team, ensuring contractual requirements are delivered.

You will respond to client inquiries, manage invoices and billing, coordinate vendors, and deliver monthly financial reporting while upholding safety and compliance with company policies.

Qualifications

• Authorized to work in the United States without visa sponsorship now or in the future.
• Disabilities accommodations may be provided to enable performance of essential functions.
• High School Diploma or GED with 1–4 years of job-related experience.
• Understanding of processes, procedures, systems, and concepts within own function.
• Ability to evaluate and communicate unusual or complex content concisely and logically.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Strong organizational skills with an inquisitive mindset.
• Advanced math skills: percentages, discounts, markups.

Responsibilities

• Respond to client inquiries and concerns with prompt, quality service and follow-ups.
• Understand the scope of the customer account and ensure work aligns with contract.
• Propose cost-saving initiatives to meet customer and financial targets.
• Coordinate and onboard vendors for reactive and planned work; manage sub-contractor paperwork.
• Review invoices for cost center coding and accuracy.
• Coordinate billing applications, calculate margins, raise invoices, and submit to clients.
• Collaborate with site teams and head office on quotations and purchase orders.
• Review and approve maintenance invoices and project costs per contracts; ensure core outputs.
• Provide monthly reporting support on Account and Business Unit reviews.
• Assist in health & safety compliance and maintain QHSE documentation.

Skills

Customer service

Financial acumen

Microsoft Office

Analytical thinking

Education

High School Diploma or GED

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Account Support Associate, exceptional customer service is essential. The role will provide operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered.

What You’ll Do:

• Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.
• Understand the scope of the customer Account and ensure that all work is carried out accordingly.
• Be a financial and operational systems champion. Propose initiatives to implement cost‑saving opportunities in order to achieve customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works, and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices and submitting to clients.
• Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.
• Deliver monthly reporting support on Account and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required.
• Recommend enhancements to current procedures and solutions to boost the team's efficiency.

What You’ll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED with 1-4 years of job‑related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• Advanced knowledge of Microsoft Office products. including Word, Excel, Outlook, PowerPoint etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts and markups.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.