Lead Account Support

CBRE; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

CBRE in Dallas, TX is seeking a Contract Supervisor to lead the administrative contract support team within Contract Quality Management.

You will set goals, monitor productivity, manage timekeeping, resolve escalated issues, and ensure compliance with policies. The role emphasizes teamwork, problem solving, and adherence to CBRE’s RISE values.

Strong supervisory experience and proficiency with Microsoft Office are essential, along with excellent math and organizational skills.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills; ability to calculate percentages, discounts, and markups.

Responsibilities

• Set the team goals for performance and deadlines; ensure compliance with plans and vision.
• Monitor employee productivity and provide feedback and coaching.
• Organize workflow and ensure employees understand their duties or delegated tasks.
• Maintain timekeeping and personnel records; review and approve timecards.
• Receive escalated complaints and resolve difficult problems.
• Verify adherence to legal and company policies; complete disciplinary actions as needed.
• Lead by example and model CBRE RISE values; drive consensus and improvements.

Skills

Leadership

Coaching

Communication

Analytical thinking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Contract Supervisor, you will oversee the team responsible for providing administrative contract support to the department.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.

• Monitor employee productivity and provide constructive feedback and coaching.

• Organize workflow and ensure that employees understand their duties or delegated tasks.

• Announce important information from upper management to employees.

• Maintain timekeeping and personnel records. Review and approve timecards.

• Receive escalated complaints and resolve difficult problems.

• Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.

• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

• May establish new techniques to ensure the team is able to meet its objectives.

• Has a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.

• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.

• Requires the ability to explain complex concepts or sensitive information.

• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Excellent organizational skills with a master-level inquisitive mindset.

• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)