Account Supervisor

Calcium+Company; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

The Calcium+Company Account Supervisor is a strategic leader responsible for managing high-level client relationships, overseeing multichannel marketing and communications initiatives, and ensuring delivery of innovative solutions in medical education.

This role requires deep industry knowledge, strong leadership, cross-functional collaboration, compliance with MLR/regulatory guidelines, mentoring, and travel up to 25% locally and nationally.

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field.
• 5+ years of account management experience, preferably within medical education.
• Strong understanding of pharmaceutical and healthcare regulations, including medical education and MLR processes.
• Exceptional client relationship management skills with the ability to build trust and drive business results.
• Proven experience in managing complex, multi-channel campaigns and strategic initiatives.
• Strong organizational, problem-solving, and leadership skills with the ability to multitask in a fast-paced environment.
• Proficiency in budget management, strategic planning, and financial forecasting.
• Excellent verbal and written communication skills, with the ability to present ideas and solutions effectively.
• Ability to travel (locally and nationally) up to 25% of the time.
• Willingness to go beyond what is described in the job description and be flexible for the team, and ultimately, the work.

Responsibilities

• Serve as primary contact for assigned clients with strategic guidance.
• Lead brand strategy development aligned with objectives and trends.
• Oversee execution of integrated campaigns across print and digital.
• Manage timelines, budgets, and resources to stay on scope.
• Facilitate cross-functional collaboration among Creative, Editorial, PM and Production.
• Own MLR review process and ensure regulatory compliance.
• Identify opportunities for account growth and expanded services.
• Mentor junior account team members.
• Track financial performance including budgets and profitability.
• Contribute to new business via proposals and pitches.
• Ensure compliance with regulatory and client guidelines.
• Participate in meetings with clients and internal teams.

Skills

Account management

Client relationship management

Strategic thinking

Leadership

Budget management

Financial forecasting

Communication

Travel readiness

Education

Bachelor’s degree in Marketing, Communications, or a related field

Job description

JOB DESCRIPTION

ACCOUNT SUPERVISOR

Reports to: SVP, Account Director

Account Services

Job Summary

The Account Supervisor is a strategic leader responsible for managing high-level client relationships, overseeing the execution of multichannel marketing and communications initiatives, and ensuring the successful delivery of innovative solutions. This role requires a deep understanding of medical education, strong leadership skills, and the ability to drive cross-functional collaboration. The Account Supervisor works closely with clients to develop and execute strategic plans, ensuring projects are aligned with brand objectives, regulatory requirements, and business goals. This position is also crucial in identifying growth opportunities, mentoring junior team members, and driving operational excellence

• Serve as the primary point of contact for assigned clients, ensuring clear communication, strategic guidance, and exceptional service
• Lead brand strategy development in collaboration with internal teams, ensuring alignment with client objectives and market trends
• Oversee the execution of integrated marketing campaigns, including print, digital, and multichannel initiatives
• Manage project timelines, budgets, and resources, ensuring on-time and within-scope delivery
• Facilitate cross-functional collaboration among Creative, Editorial, Project Management, and Production teams to ensure high-quality execution
• Own and manage the Medical/Legal/Regulatory (MLR) review process, ensuring compliance and clear communication of feedback
• Identify and implement opportunities for account growth, including expanded services and additional client engagements
• Provide mentorship and leadership to junior account team members, fostering professional development and career growth
• Monitor industry trends and competitor activities, applying insights to improve client strategy and execution
• Track and analyze financial performance, including budgets, forecasts, and profitability, to ensure strong account management
• Contribute to new business development efforts, including proposals, pitches, and strategic recommendations
• Ensure compliance with regulatory and client-specific guidelines throughout project execution
• Ensure compliance with regulatory and client-specific guidelines throughout project execution.
• Actively participate in internal and client-facing meetings, contributing to discussions and strategic insights.

Job Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field.
• 5+ years of experience in account management, preferably within medical education
• Strong understanding of pharmaceutical and healthcare regulations, including medical education and MLR processes
• Exceptional client relationship management skills with the ability to build trust and drive business results
• Proven experience in managing complex, multi-channel campaigns and strategic initiatives
• Strong organizational, problem-solving, and leadership skills with the ability to multitask in a fast-paced environment
• Proficiency in budget management, strategic planning, and financial forecasting
• Excellent verbal and written communication skills, with the ability to present ideas and solutions effectively
• Ability to travel (locally and nationally) up to 25% of the time
• Willingness to go beyond what is described in the job description and be flexible for the team, and ultimately, the work

For U.S. Job Seekers, it is the policy of Ca+Co to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.