Account Supervisor

Topfolio; Morristown (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Topfolio is seeking an Account Supervisor to join our healthcare marketing account team in Morristown, NJ. The role serves as a key contact for assigned clients and brands, managing day-to-day relationships and leading projects to deliver high-quality work on time and within budget.

The Account Supervisor will oversee 1–2 manufacturer accounts representing approximately $1M–$1.5M in revenue, mentor junior team members, and support new business efforts.

Qualifications

• Experience in an account management role within healthcare communications, pharmaceutical, or medical advertising agency.
• Strong understanding of pharmaceutical/healthcare clients, brands, and agency processes.
• Experience managing client relationships and multiple projects simultaneously.

Responsibilities

• Manage day-to-day client relationships across assigned brands and accounts.
• Lead client meetings, prepare notes, and maintain accurate status reports.
• Provide proactive, tactical solutions to address brand and client needs.
• Contribute to brand planning and identify opportunities for organic account growth.
• Lead strategic and complex projects from kickoff through completion.
• Develop project briefs and oversee timelines, deliverables, and client feedback.
• Mentor junior account team members and delegate responsibilities.

Skills

Project management

Communication

Organizational skills

Tools

Veeva

Job description

Our healthcare marketing client is seeking an Account Supervisor to join their account team and serve as a key point of contact for assigned clients and brands. This role is responsible for managing day-to-day client relationships, leading projects and initiatives, supporting brand strategy, overseeing Veeva submissions, and partnering cross-functionally to deliver high-quality work on time and within budget.

The Account Supervisor will manage relationships across 1–2 manufacturer accounts representing approximately $1M–$1.5M in revenue and will have the opportunity to mentor junior account team members and contribute to new business efforts.

Key Responsibilities

Client & Account Management

• Manage day-to-day client relationships across assigned brands and accounts.
• Build trusted, independent relationships with clients and proactively identify opportunities, challenges, and potential risks.
• Lead client meetings, prepare meeting notes and contact reports, and maintain accurate client status reports.
• Provide proactive, tactical solutions to address brand and client needs.
• Contribute to brand planning and identify opportunities for organic account growth.
• Partner with Account Leadership and Strategy to support account growth and long-term client relationships.
• Lead strategic and complex projects and initiatives from kickoff through completion.
• Develop project briefs and oversee project timelines, deliverables, and client feedback.
• Lead internal kickoff meetings and provide oversight to projects managed by junior account team members.
• Delegate appropriate projects and responsibilities to junior team members while providing mentorship and support.
• Partner with Strategy and other cross‑functional teams to address project needs and challenges.
• Demonstrate strong clinical knowledge and understanding of assigned brands and therapeutic areas.
• Support new business opportunities and serve as a pitch captain when needed.
• Manage timely submission of materials to Veeva in accordance with submission calendars.
• Create required Veeva job codes and complete submissions.
• Oversee Veeva submissions managed by direct reports, when applicable.
• Participate in Medical, Legal, and Regulatory (MLR) review meetings.
• Download and organize MLR feedback in iMeet.
• Ensure MLR comments are accurately marked up and incorporated into materials.
• Monitor project budgets and proactively identify potential scope creep.
• Prepare invoicing details and draft Statements of Work (SOWs) for manager review.
• Provide account input to support revenue forecasting and projections.

Leadership & Development

• Mentor and oversee up to one direct report.
• Ensure timely completion of required timekeeping and administrative responsibilities.
• Support the development of junior account team members through guidance, delegation, and day‑to‑day mentorship.

What We’re Looking For

• Experience in an account management role within a healthcare communications, pharmaceutical, or medical advertising agency.
• Strong understanding of pharmaceutical/healthcare clients, brands, and agency processes.
• Experience managing client relationships and multiple projects simultaneously.
• Familiarity with Veeva and Medical, Legal, and Regulatory (MLR) review processes.
• Strong project management, communication, and organizational skills.
• Ability to proactively identify client needs, solve problems, and manage competing priorities.
• Demonstrated ability to collaborate effectively with Creative, Strategy, Project Management, and other cross‑functional teams.
• Previous experience mentoring or overseeing junior team members is preferred.
• Strong clinical and therapeutic‑area knowledge is a plus.
• Experience with new business pitches and account growth is a plus.