Account Supervisor

Interact Boulder; Town of Texas (WI); Remote; USD 85,000 - 110,000; Full time

Job summary

A leading branding agency is seeking an Account Supervisor to lead projects and manage client relationships. This role involves mentorship of team members and ensuring project success from kickoff to final delivery. Ideal candidates will have extensive experience in branding and project management, thriving in a collaborative environment.

Benefits

Health, dental, vision coverage

Paid maternity/paternity leave

Flexible vacation policy

401K plan with company match

MacBook laptops

Qualifications

• 6-8 years of experience in branding, design, or advertising.
• 3-5 years leading clients and projects.
• 1+ years mentoring or managing junior team members.

Responsibilities

• Develop and maintain successful relationships with key clients.
• Lead Tier 2 and Tier 3 projects, facilitating key conversations.
• Directly manage Senior Account Managers and Account Managers.

Skills

Client Relations

Project Management

Team Leadership

Strategic Thinking

Communication

Education

Bachelor's degree in Marketing, Business, or related field

Job description

Location: Remote or hybrid in-studio in Austin, TX or NYC

ABOUT US

Interact Brands is a branding agency with a deep focus on consumer brands, specializing in creating meaningful and memorable brand identities that connect with culture and resonate in today’s marketplace. Our team is driven by collaboration, creativity, and impact, consistently pushing boundaries to bring out the best in our work and in each other. We operate in a dynamic, flexible environment with a commitment to both remote and hybrid work.

ACCOUNT TEAM

The Account team at Interact serves as collaborative advocates for the brilliant work that our Strategic and Creative teams are bringing to life alongside our brand partners. Our team has a deep understanding of the industry, allowing us to identify opportunities and actively seek solutions for our clients on an ongoing basis. We encourage a thriving working environment through thoughtful communication, offering strategic thinking to support great ideas, and celebrating wins big and small.

POSITION OVERVIEW

The Account Supervisor at Interact is a critical part of the Account team. They are expected to lead projects and act as support to the Account Director and provide mentorship to Account team members. The Account Supervisor acts as a main point of contact for both the internal and client teams, managing projects from the initial kickoff through the release of final assets.

Beyond managing the success of a project from start to finish, the Account Supervisor will be expected to develop relationships with clients by building rapport, meeting or exceeding client expectations, expanding engagements and establishing Interact as the go-to partner for future opportunities.

The Account Supervisor will directly manage Senior Account Managers and Account Managers.

The Account Supervisor will report directly to the Account Director.

RESPONSIBILITIES

• Client Relations
  
  • Develop and maintain successful relationships with key clients.
  • Position yourself as a partner for clients and advocate for the agency.
  • Lead Tier 2 and Tier 3 projects, facilitating key conversations, educating clients on our process and building meaningful relationships.
  • Immerse yourself in clients' brand, business, category, dynamics, and challenges.
  • Stay updated on relevant trends in the food and beverage industry, branding, design, innovations, and sustainability, and share client specific findings when appropriate.
  • Establish and enforce boundaries to foster a healthy working relationship.
  • Monitor projects for delays and scope creep, taking appropriate action when necessary and ensuring the Creative Services Team knows the latest and greats regarding project health.
  • Accurately record all client communications and approvals.
  • Identify opportunities to generate additional revenue from existing clients.
  • Lead meetings professionally, efficiently, and effectively.
• Account Team Management & Development
  
  • Set the ideal example for the Account Team, promoting best practices and continuous improvement in client management and workflows.
  • Directly manage select Senior Account Managers / Account Managers.
  • Provide oversight, ongoing mentorship, and support to the Account Team.
  • Monitor direct team's bandwidth to assess capacity for new business and ongoing work with recurring clients, providing regular updates to the Account Director for resourcing decisions and necessary lead times.
  • Partner with the Creative Services Director and Account Director to coordinate project resourcing, budgets, SOW and timelines for new with existing clients.
  • Conduct annual reviews of direct reports and work closely with the Account Director to promote, hire, and shape the Account Team for optimal output.
  • Delegate tasks clearly and concisely to relevant support Account Team members.
  • Ensure projects stay on track, adhering to agreed upon timelines and budgets.
  • Collaborate with the Account Director or Managing Director to troubleshoot and resolve client issues.
  • Lead Account Team meetings when applicable, sharing best practices and learnings.
  • Share thought leadership and industry-relevant articles to stay up to date on trends.
  • Provide growth opportunities for the Account Team and encourage ongoing education.
• Creative Process and Project Management
  
  • Collaborate with Creative and Strategic leads to guide the creation of concepts and deliverables aligned with client objectives.
  • Contribute ideas, manage or delegate research, strategy, and creative initiatives.
  • Thoroughly understand the client's brief, objectives, and guidelines to ensure deliverables meet requirements.
  • Drive highest possible quality control in all agency services and deliverables.
  • Ensure thorough proofreading of presentations, mechanical files, etc., or delegate as needed.
  • Maintain accurate daily timekeeping using the agency's time management software, meeting a minimum of 85% billable time.

KEYS TO SUCCESS

• Enjoy meeting new people and forming meaningful relationships with colleagues and clients alike.
• Thrive at networking, forming meaningful relationships and representing the agency.
• Have the ability to write, think and communicate in a strategic and concise manner.
• Act as a leader and empathetic mentor, making informed and unbiased decisions.
• Embrace challenges with a solution-oriented mindset.
• Effectively influence the strategic and creative trajectories of projects.
• Consider yourself a detail oriented, organized, and clear communicator.
• Get excited about wildly effective branding and design solutions.
• Thrive in a fast paced environment.

REQUIREMENTS

• 6-8 years of experience in the branding, design, and/or advertising industry
• 3-5 years of experience leading clients & projects
• 1+ years experience mentoring and/or managing junior team members
• Available to work 9am-5pm MST Monday-Friday
• Location: Remote or in-studio in Austin, TX or Boulder, CO
• Remote employees must be located in these states: CA, CO, TX, MA, NY, OH, WA

BENEFITS

• Health, dental, vision coverage for Interact employees and their family
• Paid maternity/paternity leave after 6 months of service
• Remote work flexibility with hybrid office spaces in Austin and NYC
• Flexible vacation policy
• Sick days - accrue 1 hour for every 30 hours
• 3.5+ weeks paid holiday closures including Interact Disconnect Day
• Summer Fridays - studio closes at 1PM MST
• Mind Reset Stipend - $100/quarter flexible mental, physical health reimbursement
• Access to a 401K plan and company match up to 4% after 6 months of service
• MacBook laptops

SALARY

$85,000 - $110,000

Starting base salary depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

This position is eligible for bonus pay.

EEOC STATEMENT

Interact Brands provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Ready to Apply? Click HERE and fill out the form, someone from the Interact hiring team will reach out!