Account Supervisor

GALE; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

GALE, a leading Business Agency with a hybrid, flexible workplace, is seeking an Account Supervisor in New York. You will drive client relationships, oversee multiple projects across integrated channels, and partner with strategy, creative and data teams to deliver strategic concepts and measurable results.

Ideal candidates bring 4–8 years of agency account management experience, strong presentation skills, and a proven ability to manage multiple deliverables with cross-functional stakeholders

Qualifications

• 4–8 years of agency account management experience.
• Experience managing integrated, cross-channel projects.
• Strong client relationships with cross-functional partners.
• Experience collaborating with creative, strategy and data teams.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Plan and deliver strategies across communications, partnerships and integrated channels.
• Work with marketing and deployment to drive campaigns and company results.
• Lead campaigns or projects with strategic guidance as needed.
• Create, track, and report KPIs; optimize campaigns using data learnings.
• Build and maintain relationships with partner agencies, clients and vendors.
• Manage communication strategies across stakeholders.
• Collaborate with strategy, creative, data science and insights teams.
• Develop testing strategies for campaigns to maximize brand impact.

Skills

Account management experience

Cross-channel campaigns

Relationship building

Strategic concept development

Communication/presentation

Job description

GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge’s Business Transformation Agency of the Year and Adweek’s U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions.

We work with brands such as Delta, Uber, Starbucks, Chili’s, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you!

GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace.

Inclusion in Hiring

GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please consider applying for this role even if you do not meet 100% of the suggested requirements, and/or if you have gaps in your resume.

Your Impact

We are seeking a passionate and motivated Account Supervisor to join one of our premier client teams. You will drive client relationships, building strong, value-add bonds with the client. You will regularly oversee multiple, advanced projects across an integrated spectrum and support client services leadership with strategic initiatives.

Who you are:

• 4 - 8 years of prior agency account management experience
• Experience managing integrated, cross-channel project types
• Strong knowledge of working with clients and building relationships with cross-functional partners within agency
• Prior experience working with creative, communications and strategy teams to help develop strategic concepts across active & upcoming projects
• Experienced in presenting information in a clear fashion both verbally and in writing with excellent interpersonal, presentation and written skills
• Set and manage multiple project deliverables with the ability to work with multiple, cross-functional stakeholders
• Organized, attentive and detail oriented
• Possess a flexible personality and have strong problem-solving skills

What you will be doing:

• Planning and delivering strategies across communication, partnerships and integrated channels
• Work seamlessly with marketing and deployment to drive successful campaign and company results
• Lead various campaigns or project deliveries – providing strategic guidance as necessary
• Create, track, and report on KPIs while actively optimizing new and ongoing campaigns based on learnings rooted in the data
• Build and maintain partnership relationships with partner agencies, clients and vendors
• Manage communication strategies
• Work with cross-functional teams internal to our agency
• Analyze data points and insights to maximize opportunities and service offerings
• Working closely with all stakeholder domains such as strategy, creative, data science and insights
• Be the connective tissue between audience data + deployment – providing actionable insights and audience approach
• Developing testing strategies for all aspects of creative campaigns to ensure the most effective approach for the brand

Inclusion in the Workplace

We believe in inclusivity and do our best work when people with diverse perspectives, backgrounds and skills are brought together. Our Core Values are at the root of GALE’s collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies and executive investment in inclusion further support and protect GALE’s inclusive workplace.

Our Hiring Process

We want you to be just as discerning in making your next career move as we are finding great talent to join our team. Our interview process generally consists of the following stages to allow you to meet a range of people from various disciplines and domains. You will be assessed at each stage before being invited to move to the next.

• Phone screen with a member of our Talent Acquisition Team
• Interview with the Hiring Manager, who will generally be your manager.
• Where relevant for the role, a technical aptitude test. (i.e. for domains in technology, data science, etc.,…)
• Interview with a member of our team from a different Department than yours.
• Interview with a member of our Leadership Team.

Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview (i.e. accessibility in terms of location, timing, method, etc.,...).