Freelance Account Supervisor, Health

Tag; New York (NY); Hybrid; USD 55,000 - 83,000; Part time

Job summary

Tag seeks an Account Supervisor to support top priority clients within the Client Engagement team. You will assist with account planning, client management and project execution, reporting to the SVP Client Engagement.

The role focuses on delivering on brief and budget, building strong client relationships, and using strong communication and organizational skills. Experience in highly regulated advertising, especially health & wellness, hospital systems, and/or payor-provider insurance is

Qualifications

• University degree in administration, communications, marketing, or science.
• 5+ years of relevant agency work experience preferred.
• Strong communication and project management skills; ability to manage budgets.

Responsibilities

• Own client relationships and manage client needs with support from SVP Client Engagement.
• Set delivery expectations, timelines, budgets, and lead project statuses with internal teams and clients.
• Collaborate with creative, strategy and production teams to align with client objectives.
• Escalate project issues and risks as appropriate; ensure financial health of projects.

Skills

Relationship management

Project management

Communication

Problem solving

Team collaboration

Education

Bachelor’s degree in administration, communications, marketing, or science

Tools

SmartSheets

Job description

As an Account Supervisor, you will be an important member of the Client Engagement team and will play a key role supporting our top priority clients.

Reporting to the SVP Client Engagement, you will assist with account planning, client management and project execution. You will be responsible for timely execution of client deliverables on brief & within budget on a day-to-day basis, and will build strong client relationships. Strong communication, organization and project management skills are a must for this role, as well as dynamic problem-solving skills.

This role requires experience in highly-regulated advertising, specifically health & wellness, US hospital systems, and/or US payor-provider insurance.

This role is a part-time contract position, with flexibility to work remotely (80% of the time) and with in-person meetings in Danville, Pennsylvania and/or NYC (approx. 20% of the time).

RESPONSIBILTIES

Relationship Management

• Owns keys client relationships and manages client needs, with support from SVP Client Engagement
• Keeps the clients informed on project details and manages client expectations on an ongoing basis
• Owns and leads specific areas of projects, including client meetings with mid-level clients

Project Execution

• Sets delivery expectations, timelines, budgets, and leads project statuses with internal teams and with clients.
• Project management, including development of timelines and quotes. Ensures that the cross-functional internal team is aware of milestones and deadlines and schedules all meetings relating to projects.
• Work closely with team to ensure the project is following mandatory client workflows and the internal quality control milestones
• Collaborates with client engagement team on resourcing to assign teams to ongoing and upcoming projects
• Communicate and **escalate** project issues and risks as appropriate.
• Responsible for financial health of assigned projects, following internal processes for billing, budget control reports and utilization reporting
• Comfortable with supporting the management of promotional materials through medical, legal and regulatory review cycles.
• Contributes as part of an integrated team in achieving client objectives and execution of projects
• Partners with creative, strategy and production teams in a collaborative way and guides their work per the client objectives.
• Comfortable with ambiguity and can lead a team toward a shared goal; able to take a complex situation and make it simpler, navigable.

Strategic Thinking

• Comfortable with assessing client-facing deliverables against the strategy and able to effectively and respectfully share their point of view to help enhance the work and guide the team.
• Ensures that communications strategies are effectively translated from brief to project plan and creative work.
• Objective setting and KPI tracking; defining objectives and related performance indicators and ensuring these are met.

Skills and Qualifications

• University degree in administration, communications, marketing, or science
• 5+ years of relevant agency work experience preferred
• Strong understanding of US hospital systems, US payor-provider insurance, and/or other highly regulated industries.
• Strong project management experience; proven experience running internal projects and managing budgets.
• Resourceful problem-solver who is focused on bringing forward solutions.
• Proven experience in developing sustainable and trusting relationships with clients.
• Good at making connections, promoting collaboration and team spirit.
• Excellent verbal and written communication skills as well as strong presentation skills
• Proficient using project planning software (SmartSheets) and/or eager to learn