Account Supervisor

Navisync; Morristown (TN); On-site; USD 75,000 - 90,000; Full time

Job summary

Navisync is seeking an Account Supervisor to drive client satisfaction and manage projects efficiently. The role involves overseeing project delivery, mentoring direct reports, and maintaining strong client relationships. Candidates should have 4-6 years of experience, including at least 2 in access and reimbursement, with strong communication skills. Knowledge of Veeva is a plus. This role is located in Morristown, Tennessee, and focuses on ensuring exceptional service and client engagement.

Qualifications

• 4-6 years’ experience, including 2 years in access and reimbursement.
• 0-2 years of management experience required.

Responsibilities

• Drive client satisfaction and project success for the agency.
• Oversee timely and professional delivery of all projects.
• Mentor/oversee up to 1 direct report.

Skills

Strong oral and written communication skills

Project management

Client relationship management

Education

College degree or equivalent work experience

Tools

Veeva

Job description

The Account Supervisor is responsible for driving client satisfaction and project success for our agency. The role oversees the timely, efficient and professional delivery of all projects, ensuring they align with client expectations and business objectives. Acting as the primary service delivery manager and client advocate, the Account Supervisor fosters strong client relationships, promotes transparency, and ensures a seamless flow of communication between clients and internal teams. With accountability for project success and profitability, the Account Supervisor is essential to delivering exceptional service and strategic value.

Only candidates in the TriState area will be considered for this role (NYC/NJ/Local PA)

EXPERIENCE

• 4-6 years’ experience; 2 years access and reimbursement experience required
• College degree and/or equivalent work experience required
• 0-2 years of management experience required
• Demonstrates strong oral and written communication skills

LEADERSHIP

• Mentors/oversees up to 1 direct report
• Notifies managers of suspicious/inaccurate timekeeping by their teams
• May serve as pitch captain when new business opportunities arise

CLIENT ENGAGEMENT

• Responsible for 1-2 manufacturers ($1M-$1.5M in revenue)
• Effectively keep detailed meeting notes, finalize and send client contact reports
• Maintains, finalizes, and sends client status reports
• Offer proactive, tactical solutions to address brand challenges
• Develops and maintains independent relationships with clients; identifies and communicates to their manager new opportunities and / or threats
• Contributes to brand planning, in collaboration with their manager
• Recognize opportunities for organic growth and notify their manager and the strategy team

VEEVA SUBMISSIONS

• Ensures timely submission of materials to Veeva per the submission calendar
• Create needed job codes in Veeva
• Complete Veeva submissions and oversees direct report submissions (if one is assigned)
• Attends medical/legal/regulatory review meetings
• Downloads medical, legal and regulatory review comments and saves in iMeet
• Ensures that the medical, legal and regulatory review comments are marked up and incorporated accurately

PROJECT MANAGEMENT

• Lead and/or oversee direct report’s internal kickoff meetings
• Develop project briefs
• Markup / route client comments; provide oversight to direct report’s routes
• Helps direct report resolve internal challenges (if assigned)
• Seek advice from manager when working to resolve any internal challenges
• Understands how and when to engage or deploy Strategy colleagues
• Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
• Demonstrates clinical knowledge and understanding of aligned brand(s)

FINANCES

• Provides manager with budget estimates for new projects
• Monitor budgets by project; notify clients if there is a potential scope creep
• Prepares invoicing details for review by manager
• Draft SOWs for review by manager
• Provides input to support revenue projections

Navisync, a division of NPG Health, is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.