Account Supervisor

Navisync; Morristown (NJ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid work model

Medical, Dental and Vision Benefits

Company-paid Life Insurance

401K with 50% match

Discretionary Annual Bonus

Tuition Reimbursement

Generous PTO

Job summary

Navisync in Morristown, NJ seeks an Account Supervisor to drive client satisfaction and project success, ensuring timely, efficient delivery aligned with client expectations and business objectives.

The role acts as the primary service delivery manager and client advocate, fostering strong relationships, promoting transparency, and ensuring a seamless flow of communication between clients and internal teams, with accountability for project profitability and strategic value.

Qualifications

• 4–6 years of experience with minimum 1 year in market access and patient support programs.
• College degree or equivalent work experience required.
• Oncology experience preferred.
• 0–2 years of management experience.
• Strong oral and written communication skills.

Responsibilities

• Drive client satisfaction and project success, ensuring alignment with client expectations and business objectives.
• Maintain detailed meeting notes and client status reports; prepare reports.
• Lead internal kickoff meetings; develop and route project briefs; oversee comment resolutions.
• Provide budget estimates for new projects, monitor budgets, and draft SOWs; contribute to revenue projections.
• Serve as pitch captain for new business opportunities and nurture client relationships to identify growth opportunities.

Skills

Market access

Patient support programs

Oncology experience

People management

Written communication

Education

College degree

Tools

Veeva

iMeet

Job description

Set in the heart of Morristown, New Jersey—where historic charm and green spaces create an inspiring backdrop—Navisync and PRYME stand together as NPG Health, delivering innovative healthcare communications driven by purpose and possibility.

Here, ideas flourish and collaboration is rooted in a shared commitment to improving how healthcare is delivered. Our teams blend scientitific insight, market access expertise, medical communications, strategy, and creativity to craft meaningful connections between brands and the patients we serve, all within a collaborative, inclusive, and high-performance culture where talented individuals can grow, contribute, and make a difference every day.

Navisync Cornerstones: Our heritage, our compass…Mindful, Driven, Versatile, Trusted

The Account Supervisor is responsible for driving client satisfaction and project success for our agency. The role oversees the timely, efficient and professional delivery of all projects, ensuring they align with client expectations and business objectives. Acting as the primary service delivery manager and client advocate, the Account Supervisor fosters strong client relationships, promotes transparency, and ensures a seamless flow of communication between clients and internal teams. With accountability for project success and profitability, the Account Supervisor is essential to delivering exceptional service and strategic value.

**Only candidates in CA, OR, Eastern PA, NJ, NY and CT will be considered**

EXPERIENCE:

• 4-6 years’ experience; minimum 1 year market access and patient support programs required
• College degree and/or equivalent work experience required
• Oncology experience preferred
• 0-2 years of management experience required
• Demonstrates strong oral and written communication skills

LEADERSHIP:

• Mentors/oversees up to 1 direct report
• Ensures that timekeeping (for self and possible direct report) is complete no later than Monday at 10 am (and 10 am on the first day of every month)
• May serve as pitch captain when new business opportunities arise

CLIENT ENGAGEMENT:

• Responsible for 1-2 manufacturers ($1M-$1.5M in revenue)
• Effectively keep detailed meeting notes, finalize and send client contact reports
• Maintains, finalizes, and sends client status reports
• Offer proactive, tactical solutions to address brand challenges
• Develops and maintains independent relationships with clients; identifies and communicates to their manager new opportunities and / or threats
• Contributes to brand planning, in collaboration with their manager
• Recognize opportunities for organic growth and notify their manager and the strategy team

VEEVA SUBMISSIONS:

• Ensures timely submission of materials to Veeva per the submission calendar
• Create needed job codes in Veeva
• Complete Veeva submissions and oversees direct report submissions (if one is assigned)
• Attends medical/legal/regulatory review meetings
• Downloads medical, legal and regulatory review comments and saves in iMeet
• Ensures that the medical, legal and regulatory review comments are marked up and incorporated accurately

PROJECT MANAGEMENT:

• Lead and/or oversee direct report’s internal kickoff meetings
• Develop project briefs
• Markup / route client comments; provide oversight to direct report’s routes
• Helps direct report resolve internal challenges (if assigned)
• Seek advice from manager when working to resolve any internal challenges
• Understands how and when to engage or deploy Strategy colleagues
• Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
• Demonstrates clinical knowledge and understanding of aligned brand(s)

FINANCES:

• Provides manager with budget estimates for new projects
• Monitor budgets by project; notify clients if there is a potential scope creep
• Prepares invoicing details for review by manager
• Draft SOWs for review by manager
• Provides input to support revenue projections

FEATURED PERKS & BENEFITS

• Flexible hybrid work model combining in-office and remote work to facilitate collaboration, productivity, and work-life balance.
• Medical, Dental and Vision Benefits
• Company-paid Life Insurance for all employees
• 401K Retirement Plan with 50% match up to IRS limits
• $60 Non-Taxable Reimbursement per payroll for technology ($1,440/yr)
• Professional Tuition Reimbursement
• Generous and Flexible Paid Time Off (Vacation/Sick/Bereavement)
• Discretionary Annual Bonus
• Company Paid Holidays
• Friday Summer Hours (Memorial Day thru Labor Day)
• Employee Voluntary Benefits: Short- and Long-Term Disability, AFLAC, Pet Insurance, Legal Services, Auto Insurance, Home Insurance, EAP, etc.

NPG Health, Navisync, and PRYME are equal opportunity employers committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.