Account Supervisor

Syntra Antwerpen en Vlaams Brabant (Syntra AB); Chicago (IL); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

AbelsonTaylor Group seeks an Account Supervisor to build and sustain positive client relationships, evaluate agency performance, and align client and agency needs with brand strategy. You will ensure top-tier service while integratingagency expertise into every project.

You will supervise cross-audience programs, support senior leadership, and act as the go-to for key clients and internal teams. Mentoring junior staff and driving workshops will be key parts of the role.

Qualifications

• Experience leading account teams in a marketing/advertising environment.
• Strong client relationship management and communication skills.
• Ability to develop brand strategy and guide projects from concept to delivery.
• Mentor and coach junior team members.
• Comfort leading workshops and client meetings.

Responsabilités

• Supervise Account Programs across audiences and ensure client satisfaction.
• Support Account Director and VP in refining brand strategy and objectives.
• Act as go-to for key clients and internal team; manage brand activity and partnerships.
• Be recognized as the agency brand expert in messaging and competitive landscape.
• Lead client-agency workshops, develop outputs and updates; ensure timely reports.
• Oversee status updates, weekly reports, and conference notes.

Connaissances

Client management

Brand strategy

Leadership

Mentorship

Budget discussions

Description du poste

Summary

At AbelsonTaylor Group, work that makes you feel good isn't just what we do - it's who we are. We believe that when you feel good about your work, and where you work, you bring your best self to it. That's why we create an environment where creativity thrives, teamwork flourishes, and inclusivity is more than just a value - it's a way of life.

Here, you'll help propel brands that inspire health and brighter futures, all while finding the support, inspiration, and growth opportunities to reach your own potential. Together, we dream boldly, collaborate deeply, and make a meaningful difference - one idea at a time.

Now, we are on an unstoppable mission for an Account Supervisor to join our team. The Account Supervisor builds and sustains positive client relationships, continuously evaluating agency team performance and anticipating brand needs. Balancing client and agency needs, the AS ensures top-tier client service while integrating the agency's expertise into every project.

What You'll Do

• Supervise Tactical Programs Across Multiple Audiences (HCP, Patient, Consumer): Ensure team performance and exceptional client management.
• Support Account Director and VP: Develop and refine brand strategy and key marketing objectives through client and internal discussions.
• Become the Go-To for Key Clients and Internal Team: Manage all brand activity, fostering trusting and collaborative partnerships.
• Be Recognized as the Agency Brand Expert: Proficient in brand strategy, core messaging, and competitive landscape.
• Craft Well-Written Job Start Forms: Define clear objectives and client expectations.
• Oversee Ongoing Status Updates and Weekly Reports: Ensure comprehensive project updates and developments.
• Lead/Participate in Client-Agency Workshops and Meetings: Drive agenda development, slides, workshop needs, and output decks.
• Ensure Thorough Recaps and Conference Reports: Promptly summarize all meetings and discussions.
• Lead Tactical Planning and SOW Development: Execute agency work effectively.
• Attend MRL Reviews: Consult with client and team throughout the review process.
• Identify Opportunities for Innovation: Drive organic business growth.
• Stay Updated on Competitive and Market Dynamics: Provide insights on business and brand impact.
• Nurture, Mentor, and Train Junior Account Team Members: Foster their professional growth.
• Partner with PM Team: Maintain financial health of the brand, discussing budget needs with clients.

Management, Mentorship, and Leadership

• Lead by Example: Be proactive, solution-oriented, and a curious learner.
• Guide Junior Team Members: Mentor junior team members as they grow their skills, providing training, mentorship, and leadership as needed.
• Provide Regular Feedback: Offer formal and informal feedback to direct reports to help grow their creative sensibilities and progress in their craft.
• Perform Team Evaluations