Group Account Supervisor

Razorfish Health; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

Razorfish Health in New York is seeking a Group Account Supervisor to lead client services for major healthcare accounts. You’ll guide strategic input, plan campaigns, and oversee junior staff to deliver timely, profitable work while cultivating strong client relationships.

You’ll collaborate with cross-functional teams, manage budgets, and provide marketing guidance grounded in clinical data. If you excel at communication and client stewardship, this role offers growth within a data-driven,

Job description

Company Description

What took you so long?! We’ve been waiting for you. Yep, you read that right. We are looking for you to bring your authentic self to work every day because we know that it’s not what you do that makes you different; it’s how you do it that makes you truly unique. And we’re not just saying it, our people think that too—helping us to be named an Ad Age Best Place to Work in 2022.

Company Description

What took you so long?! We’ve been waiting for you. Yep, you read that right. We are looking for you to bring your authentic self to work every day because we know that it’s not what you do that makes you different; it’s how you do it that makes you truly unique. And we’re not just saying it, our people think that too—helping us to be named an Ad Age Best Place to Work in 2022.

We know you are not your resume; we understand you are not your work, and we respect that you are so much more than a job description. You are you.

We’re interested in you—are you interested in us? Keep reading, and let us know.

At Razorfish Health, we are fueling the practice of modern medicine. RFH is built for the modern age of medicine. We have a deep commitment to science, technology, and innovation to help health care providers and patients make better connections for better outcomes. Our focus is on future trends and disruptors that will shape how medicine is practiced today, creating a healthier tomorrow.

We support that promise with 300+employees across three office locations in New York City // Philadelphia // Chicago and many remote employees. We have 12 team members with MDs, PharmDs, or PhDs, and 5 of the top 8 pharma companies on our roster.

Overview

The Group Account Supervisor is the brand champion. They will provide strategic input, tactical planning, and direction on multiple or large-scale assigned accounts. The Group Account Supervisor has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. They build and maintain positive, lasting client relationships with multiple or mid-level clients, as well as ensuring high-quality agency output.

DO YOU…

• have experience in executing agency deliverables?
• excel in the art of communication?
• strive for client satisfaction?

If you’ve been nodding your head in agreement through these bullets, you may be exactly who we are looking for.

About The Client Services Team

As a member of the Client Services (Account) Team, you’re an ambassador for the rest of the agency. We’re the first people our clients look to for guidance, and we are committed to make sure the client’s needs are always met. We’re also the liaisons between the client and the rest of the internal agency team, bridging the gap so information is communicated transparently for all parties. We uphold the mission of RFH by being effective modern medicine advocates.

Responsibilities

• Develops communication objectives and strategies (e.g., marketing/brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details. Is able to address strategic marketing issues and propose viable solutions
• Communicates key client issues/initiatives to team accurately and in a timely manner
• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value
• Demonstrates and applies extensive and expert knowledge of assigned brands including relevant clinical data behind promotional messages
• Successfully serves as point of authority and/or source of advice for therapeutic area. Proactively identifies opportunities based on the market
• Ensures team adherence to agency process. Identifies issues and leads problem resolution
• Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Sound decision making regarding hours dedicated to jobs and what to prioritize. Contributes to the revenue and forecasts of the brand
• Takes on wider, informal leadership responsibilities within the agency
• Provides clear and fair direction and feedback to junior account staff
• Demonstrates and communicates a clear expert POV as marketing partner to clients
• High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data.
• Supervises and effectively manages the production of client-approved marketing tools
• Collaborates on creative brief development
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals
• Ensures client is kept apprised of all account activity; this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to clients