Account Supervisor

Vue Health; Boston (MA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Vue Health in Boston seeks an Account Supervisor to champion our clients' brands and oversee strategic programs, ensuring status updates, timely communications, and strong client relations across all projects.

You will lead brand strategy, collaborate with creative and analytics teams, and monitor budgets to drive profitability while delivering high-quality work that aligns with brand positioning.

Qualifications

• Experience in account management or client services in an advertising/marketing agency.
• Ability to manage client relationships and strategic campaigns.
• Strong presentation and interpersonal skills.
• Understanding of budgeting and revenue generation.

Responsibilities

• Lead client relationships and communicate progress.
• Collaborate on brand strategy and creative campaigns.
• Guide team and delegate tasks while maintaining quality.
• Monitor budgets and profitability.
• Present results to clients and internal teams.

Skills

Client relations

Brand championing

Marketing savvy

Creative branding

Financial acumen

Team leadership

Brand fundamentals

Job description

Account Supervisor Job Description

The Account Supervisor (AS) is a brand champion, demonstrating strong ownership of the brand and keeping the focus on brand success. Often, an AS has toward mastering the following seven core competencies.

Client Relations

• Develops and maintains harmonious client relationships
• Has daily contact with the key client contacts
• Ensures client is kept apprised of status of all jobs and ongoing progress
• Ensures documentation and correspondence are issues promptly and accurately
• Attends all client meetings/conventions/market research and handles timely follow-up
• Delivers recommendations for programs, big ideas, and incremental income
• Represents agency POV
• Handles objections well and defends agency position/work
• Acts as arbiter and solves problems as needed among the account team
• Seeks opportunities to continually strengthen quality of client relations

Brand Championing

• Ensure all members of the brand team keep focused on what's best for the brand
• Thoroughly understands the brand positioning
• Challenges strategies, client direction, market research results, programs or ideas that are not aligned with the brand positioning
• Ensures all strategies, creative, and tactics developed support the brand positioning
• Continually seeks brand building opportunities/ways to overcome obstacles
• Demonstrates passion for the brand and commitment to maximizing its success
• Celebrates brand achievements with the team

Marketing/Strategic Savvy

• Possesses an intimate knowledge of the market to which their brand belongs
• Thoroughly understands the product and its performance
• Analyzes and extracts pertinent findings/issues from all available marketing data
• Understands the objectives and outcomes of common market research methodologies
• Appropriately interprets market research data
• Actively participates in strategic development
• Develops or contributes to development of copy strategy/positioning
• Ensures development of a strategic communications plan with alignment between issues, strategies programming
• Understands and appropriately utilizes agency strategic tools

Creative/Branding

• Leads creative and account teams in the development of breakthrough creatives
• Ensures high quality agency output, reflective of consistently superior creative product
• Contributes to the development of the creative product/campaign
• Recognizes world-class creative and sells it persuasively
• Constructively reviews creative to enhance its impact on building the brand
• Manages objections to the creative product and ensures proper interpretation of client comments
• Champions the creative product

Financial Acumen

• Understands income sources and client compensation structure
• Maintains financial control of all client work (estimates, jobs, fees, billing)
• Manages client demands versus budget
• Assists in financial control of account, both manpower utilization and profitability
• Generates project lists for fee development and initiates fee developmentPrepares forecasts and updates regularly
• Identifies opportunities to realize incremental income

Team Building/Leadership

• Spearheads preparation of strategic options, copy strategy and creative
• Fosters teamwork and resolves conflict
• Motivates brand team members to give optimum attention to all levels of detail
• Provides clear direction and establishes expectations for subordinates
• Delegates tasks as appropriate while ensuring quality meets agency standards
• Evaluates performance of account team members and makes developmental recommendations
• Demonstrates receptivity to developing managerial skills
• Knows when to ask for help
• Identifies and pursues new hire opportunities

Fundamentals

• Client and brand knowledge
• Advertising acumen
• Excellent interpersonal and listening skills
• Exercises good judgment
• Works well with others; team player
• Manages time well
• Excellent verbal and written skills
• Solid presentation skills
• Professional conduct
• Demonstrates passion for the brand and creative product