Account Specialist - Retail

GSP Marketing Technologies; Lenexa (KS); Hybrid; USD 42,000 - 62,000; Full time

Job summary

GSP Marketing Technologies seeks an Account Specialist to support Sales by handling monthly and special orders, maintain databases, and ensure accurate invoicing and billing. The role may be performed at our offices or remotely, with emphasis on reliable service and quality in both process and product.

You will work independently, coordinate with creative and production teams, and provide attentive local customer service to clients while upholding GSP values.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal English communication.
• Experience with order entry and database management.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Ability to provide excellent customer service.

Responsibilities

• Provide local GSP customer service for clients.
• Create, input and process detailed orders with timely and accurate delivery to stores.
• Prepare invoices and process payments.
• Monitor print schedules for specific customers.
• Coordinate art and graphic designs with internal teams.
• Administrative support to Regional Manager and Account Managers as necessary.
• Process reships, reworks and order corrections.
• Maintain pricing database and quote orders.

Skills

Highly organized

Customer service

Data base management

English communication

Proofreading

MS Office

Order entry

Relationship building

Team spirit

Tools

MS Office

Proprietary software

Job description

Job Type
Full-time

Description

Account Specialists collaborate with Sales to support and execute customers signage needs. Responsibilities include processing monthly and special orders, database maintenance, order accuracy/verification, proof reading, billing, invoicing and the coordination of art and graphic designs. A highly customer focused position, incumbents will work either at GSP offices and or at home providing our customers with desired results, ensuring quality in both service and in product. Incumbent performs functions with a high degree of independence.

Requirements

Duties and Responsibilities:

• Provide local GSP customer service for clients.
• Maintaining a data base of signage and pricing in order to quote and prepare orders
• Create, input and process detailed orders, ensuring timely and accurate delivery to stores
• Prepare invoices for payment
• Processing Store calls
• Monitoring print schedules for specific customers
• Working with finished goods to process customer orders
• Administrative support to Regional Manager and Account Managers as necessary
• Processing reships, reworks and order corrections

Qualifications, Skills, Abilities and Competencies:

• Highly organized, with strong attention to detail
• Ability and desire to balance hands on order entry, database management with strong customer service
• Demonstrated ability to deal courteously and professionally with a diverse customers and internal customers such as creative and production departments.
• Advanced ability to communicate verbally and in writing in English
• Knowledge and ability to proofread copy and data
• Proficiency with PC’s to include knowledge of MS Office (Outlook, Word, Excel and PowerPoint), maintaining data bases, generating information and tracking status using proprietary software
• Ability to create and place detailed orders
• Ability to build effective relationships with clients
• Ability to contribute to building a strong and positive team spirit as well as align with GSP values