Account Specialist – Food Retail Sales

Dover Corporation; Iowa; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Job summary

Dover Food Retail in Keosauqua, IA is seeking an Account Representative to support customers, sales teams, and internal groups throughout the front-end process. You will translate customer requirements into organizational demand while delivering exceptional service across the customer journey.

The role interfaces with technical aspects of commercial refrigeration and requires an Associate's degree in a business-related field and 2–3 years of account management or inside sales experience.

Qualifications

• Customer-focused - keep customer needs front of mind in all initiatives.
• 2 years' experience in OEM manufacturing environment.
• Solid understanding of Microsoft Office programs (Outlook, Excel).
• Basic HVAC/R knowledge.
• Excellent written and verbal communication.
• Superior organization and multitasking abilities.

Responsibilities

• Prepare customer bid packages and quotations.
• Determine product needs and upsell opportunities while maintaining margins.
• Configure complex products in internal software to generate quotations.
• Manage orders through the full sales cycle from quotes to installation.
• Liaise with Engineering, Product Management, and Production on feasibility and specifications.
• Provide order status updates to customers and internal stakeholders.
• Collaborate with internal departments to answer questions and clarify orders.

Skills

Customer service

Account management

Microsoft Office

HVAC/R knowledge

Education

Associate's degree in business

Tools

CRM software

Job description

Dover Food Retail in Keosauqua, IA is seeking an Account Representative to support customers, sales teams, and internal groups throughout the front-end process. You will translate customer requirements into organizational demand while delivering exceptional service across the customer journey.

The role interfaces with technical aspects of commercial refrigeration and requires an Associate's degree in a business-related field and 2–3 years of account management or inside sales experience.