Account Specialist - Commercial Print Industry

Arandell; Menomonee Falls (WI); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive paid time off

11 paid holidays

Company paid life insurance policy

3% 401(K) company contribution

Employee Assistance Program (EAP)

TelaDoc health services

Job summary

Arandell is seeking an Account Specialist to act as quarterback for client projects, coordinating with service, premedia, press, bindery and logistics to keep productions on schedule and on brand.

This hybrid role requires strong communication, detail orientation, and teamwork; you'll translate client instructions into clear production plans, oversee issues, and partner with sales and procurement to meet customer needs.

Qualifications

• Bachelor's degree or 4 years related printing industry experience.
• Strong written and verbal communication skills.
• Collaborative team player.
• Proficient with Microsoft Office.
• Good problem-solving and organizational abilities.
• Ability to respond to after-hours manufacturing questions.

Responsibilities

• Interpret print and distribution instructions with high attention to detail.
• Collaborate with service teams, premedia, press, bindery and logistics to ensure smooth production.
• Enter version, assembly, and quantity details per client instructions.
• Provide accurate production instructions and respond to production questions.
• Coordinate with Sales and Procurement on special materials or outsourcing.

Skills

Strong written and verbalcommunication

Team collaboration

Problem solving

Microsoft Office proficiency

Logic and conceptual thinking

After-hours responsiveness

Education

Bachelor's degree in graphic communications or business administration

4 years of related printing industry experience (in lieu of degree)

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

The Account Specialist is a hybrid role that is responsible for interpreting and clearly communicating project instructions throughout the organization. They act as quarterback, working with the service team, premedia, press, bindery and logistics teams to ensure that the client's project runs smoothly and reinforces their brand image.

Salary Range: $52,000-$66,000 Annual

WHAT YOU'LL DO ON THE A-TEAM:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Interpret a variety of print and distribution instructions with high attention to detail.
• Work directly with customers on all production issues including:
  • Comparing print instructions and distribution to confirmed specifications/pricing.
  • Reviewing furnished item specifications and receipts.
  • Entering version, assembly, and quantity details as per client's instructions.
  • Identifying artwork files and proofs.
  • Releasing accurate production instructions to premedia, press, bindery, and logistics.
  • Providing postage requests and/or mail plans to the customer.
  • Work with the Account Manager to make sure the job is flowing smoothly through the plant and answer any questions that may arise from production.
  • Provide accurate instruction for disposition of WIP and non-mail inventory.
• Collaborate with Procurement on special materials and/or outsourcing requirements.
• Partner with Sales support staff to make sure any special customer needs or concerns are identified to the plant prior to and during production.
• Determine when Sales Representatives or Client Services Management should be informed and brought into different situations that may occur.
• Meet with customers as directed by Sales Representative.

WHAT YOU'LL NEED:

• Bachelor's degree in graphic communications or business administration or in lieu of degree, 4 years of related printing industry experience.
• Ability to utilize logic and conceptual thinking skills.
• Strong written and verbal communication skills.
• Collaborative nature to work in a team environment.
• Proficient in Microsoft Office including Word, Excel, and Outlook.
• Exhibits good problem-solving and organizational skills.
• Ability to respond to after-hours manufacturing questions, when necessary.

PHYSICAL DEMANDS:

• Frequent use of computer, including typing
• Frequently is required to talk or listen
• Occasional standing, walking, climbing, kneeling, squatting, stooping, crouching, crawling, twisting, bending, reaching
• Occasionally lift and/or move up to 25 pounds

WHAT WE OFFER:

• Competitive paid time off
• 11 paid holidays
• Company paid life insurance policy
• 3% 401(K) company contribution
• Employee Assistance Program (EAP)
• TelaDoc health services

Arandell is proud to be an equal-opportunity employer and values diversity. Arandell does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Arandell also prohibits harassment of applicants and employees based on these protected categories.

Get to Know Arandell, Our Focus, and Our People

The secret to our success? Produce the highest-quality print catalog solutions on the market, build meaningful relationships with our clients and team members, and employ as many environmentally friendly operational practices as possible. It's a holistic approach that differentiates us from our peers, and results in long-lasting partnerships with businesses like yours.