Account Specialist

Holmes-Motors-Inc; Mississippi; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision Insurance

Paid time off

Vacation

Job summary

Holmes Motors in Mississippi seeks an Account Specialist to manage a dedicated client portfolio, driving proactive outreach to ensure satisfaction, retention, and successful adoption of our services. You will perform high-volume outbound calls, text and email communications, and keep CRM records accurate.

Collaborate with internal teams to resolve issues, report on account health, and contribute to growth. This is a full-time role with a five-day work week (Sundays off) and a benefits package

Qualifications

• High-volume outbound outreach experience.
• Strong CRM experience and accurate data management.
• Excellent written and verbal communication.
• Self-motivated with strong organizational skills.

Responsibilities

• Conduct at least 30 outbound calls per day.
• Manage client communications via text and email.
• Monitor and update client information in the CRM.
• Document and route complex problems to internal teams.
• Track and report on account health and engagement.

Skills

Communication

Discipline

Customer focus

Tech savviness

Self-management

Tools

CRM software

Job description

Description

ABOUT HOLMES MOTORS

At Holmes Motors, we specialize in used and lease-here-pay-here car sales. Unlike the current market trend, where the car retail world is facing a decline due to stricter lending processes, our business is thriving. We're unique because we own all of our inventory outright, which empowers us to facilitate deals that others can't. Like the bank, we offer in-house financing and no-credit-check options to our customers, making car ownership accessible to a broader audience.

Are you a highly motivated and disciplined communicator who excels at building professional relationships? We are looking for an Account Specialist to manage and nurture our client accounts through consistent and effective daily engagement.

This role is perfect for a self-starter who is comfortable with a high volume of outbound activity and utilizes digital tools as primary methods of interaction.

The Opportunity

As an Account Specialist, you will be the key point of contact for a dedicated portfolio of clients. Your primary focus will be proactive outreach to ensure client satisfaction, retention, and the successful adoption of our services/products.

Requirements

Your Core Responsibilities

• High-Volume Proactive Outreach: Consistently execute a minimum of 30 outbound phone calls per day to clients for follow-ups, account check-ins, and relationship building.
• Digital Communication Mastery: Manage all client interactions and follow-up activities exclusively through professional text and email correspondence.
• Account Management: Monitor client accounts, process basic inquiries, and ensure all client information is accurate and up to date in our CRM system.
• Problem Resolution: Act as the initial point of contact for client issues, efficiently documenting and routing complex problems to the appropriate internal teams.
• Reporting: Track daily communication metrics and report on account health and engagement levels.

What We're Looking For

• Proven Communication Skills: Exceptional ability to convey information clearly and professionally through phone calls, text, and email.
• Discipline and Consistency: Demonstrated ability to meet daily call quotas and manage a large volume of digital correspondence.
• Customer-Centric Attitude: A genuine passion for helping clients and building long-term, trusting relationships.
• Tech Savvy: Proficiency with CRM software, email platforms, and professional messaging applications.
• Self-Management: Highly organized, detail-oriented, and capable of prioritizing tasks in a fast-paced environment.

Work Schedule:

5 days a week (Closed Sunday's), 2 days off - Except During Tax Season

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision Insurance
• Paid time off
• Vacation