Account Specialist

Horizon Air Freight; Inwood (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance eligibility

401k with company match

Life Insurance and Disability Benefits

Job summary

A logistics and freight company seeks an Account Specialist in Inwood, NY, to deliver exceptional customer service and handle international shipments. You will communicate with global agents, calculate shipping metrics, and ensure timely deliveries. Ideal candidates have 3+ years of relevant experience and strong communication skills. This role offers a collaborative environment with opportunities for professional growth and benefits including health insurance and 401k plans.

Qualifications

• 3+ years in a similar or related role.
• Ability to calculate volume, weight, and dimensions using metric and imperial systems.
• Experience in handling dangerous goods.

Responsibilities

• Coordinate international shipments and support clients with precision.
• Communicate with global agents to select carriers.
• Monitor shipments from origin to destination.

Skills

Strong verbal and written communication skills

Knowledge of shipping regulations

Excellent organizational skills

Team-oriented attitude

Customer service orientation

Education

High school diploma

Industry certifications

Job description

Location

Inwood, NY

Employment Type

Full-Time

About the Role

Are you passionate about delivering exceptional customer service and ensuring smooth global operations? Join our team as an Account Specialist, where you'll play a key role in coordinating international shipments and supporting clients with precision and care.

What You'll Do

• Communicate with global agents to select carriers and determine optimal routing for shipments.
• Calculate volume, weight, and dimensions using both metric and imperial systems.
• Prepare accurate shipping cost quotations and create billing for approval.
• Provide outstanding customer service via email and phone, handling inquiries and requests promptly.
• Monitor shipments from origin to destination, ensuring timely delivery.
• Maintain and update client SOP requirements.
• Assist with special projects as assigned.

What We're Looking For

• Experience: 3+ years in a similar or related role.
• Strong verbal and written communication skills.
• Knowledge of shipping regulations and dangerous goods handling.
• Excellent organizational skills with the ability to multitask and meet tight deadlines.
• A positive, team-oriented attitude and passion for customer service.

Education

High school diploma required; industry certifications are a plus.

Why Join Us?

We offer more than a job-we offer a career path. You'll join a collaborative team that values precision, innovation, and customer success. Expect a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on global operations. Our culture emphasizes teamwork, continuous learning, and delivering excellence for our clients.

Benefits

• Eligibility to enroll in the health insurance plans (medical, dental, vision) 30 days after your date of hire.
• 401k / retirement plan, with company match of 50% up to 10%.
• Life Insurance, Long Term Disability, Short Term Disability, Critical Illness, Identity Theft Protection available for enrollment.

E-Verify Notice

We participate in the U.S. Department of Homeland Security's E-Verify program to confirm employment eligibility. All new hires will be required to complete the E-Verify process as part of onboarding.