Account Specialist

RB Distribution, Inc.; Colmar (PA); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Basic life insurance

Paid time off

Paid Parental Leave

Paid holidays

Floating holidays

PTO in first year

401k with match

Employee Stock Purchase Plan

Job summary

Dorman Products is seeking an Account Specialist for the Content Syndication team. You will manage a small direct customer portfolio, ensuring timely delivery of product content and collaborating with Sales, Marketing, and Product teams. The role supports process improvements and requires a detail-oriented, proactive approach.

The position is hybrid, onsite one day per week at our Colmar, PA headquarters, with flexibility based on business needs and collaboration requirements.

Qualifications

• 2+ years of relevant business experience.
• Direct customer-facing experience preferred.
• Strong communication and customer relationship skills.

Responsibilities

• Manage a small portfolio of direct customer accounts and serve as the contact for content inquiries.
• Ensure timely and accurate delivery of product content to customer systems.
• Audit content accuracy and report discrepancies for corrective action.
• Collaborate with Sales, Marketing, Product Management, and Master Data to validate content.
• Support troubleshooting of syndication issues and escalate complex problems.
• Maintain process documentation and capture customer requirements.
• Identify opportunities for process improvements and automation.
• Stay informed on ACES and PIES standards and participate in training.

Skills

Customer service mindset

Attention to detail

Communication skills

Multitasking

MS Office

Content management systems

Data analysis

SQL knowledge

ACES/PIES familiarity

Education

2+ years of relevant business experience

Direct customer-facing experience preferred

Strong communication and customer relationship skills

Tools

Microsoft Access

SQL

Job description

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Reaching a revenue of $2.13 billion in 2025, Dorman is publicly traded under the stock ticker DORM.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

We’re seeking an Account Specialist to join our Content Syndication team. This role is ideal for someone detail-oriented and eager to learn about product content distribution and customer account management. You’ll play a key role in ensuring our customers receive accurate, high-quality product content that drives visibility and sales. This position offers an opportunity to grow into a subject matter expert in content syndication and customer engagement.

This role currently follows a hybrid work model requiring the individual to be onsite one day per week in our corporate headquarters in suburban Philadelphia (Colmar, PA) with flexibility to adjust their onsite day(s) based on business demands, meetings, and collaboration needs.

Primary Duties

• Manage a small portfolio of direct customer accounts, serving as the point of contact for content-related inquiries and issue resolution.
• Ensure timely and accurate delivery of product content to assigned customer systems, following established standards and guidelines.
• Monitor content accuracy and completeness; assist in auditing programs and report discrepancies to the team for corrective action.
• Collaborate with internal teams (Sales, Marketing, Product Management, Master Data) to gather and validate product content.
• Support troubleshooting efforts for syndication issues and escalated complex problems to senior team members.
• Maintain documentation of processes and customer requirements to ensure compliance and consistency.
• Assist in identifying opportunities for process improvements and automation within the syndication workflow.
• Stay informed on basic industry standards (ACES, PIES) and syndication best practices; participate in training sessions as needed.

Qualifications

• Customer service mindset with a proactive approach to problem-solving.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with content management systems is a plus.
• Interest in working with data, including the ability to analyze, validate, and troubleshoot content-related issues.
• Basic familiarity with Microsoft Access or SQL for querying and managing data; willingness to learn more.
• Interest in learning about ACES and PIES standards and content syndication platforms.

Education / Experience

• 2+ years of relevant business experience.
• Direct customer-facing experience preferred.
• Strong communication and customer relationship skills.

#LI-EK1

The US base salary range for this full-time position is $57,100.00 to $81,200.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

• medical
• dental
• vision
• basic life insurance
• paid time off (sick/vacation)
• Paid Parental Leave.
• paid holidays
• floating holidays
• paid time off starting in their first year of employment depending on hire date
• 401k retirement plan (with company match and profit-sharing)
• Discounted Employee Stock Purchase Plan

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

EEO/AA Employer M/F/D/V.

www.DormanProducts.com