Account Specialist

Allparts, Inc.; Northern (KY); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid parental leave

401k with company match

Employee stock purchase plan

Job summary

Dorman Products is seeking an Account Specialist to manage a small portfolio of direct customer accounts, serving as the primary contact for content inquiries and issue resolution.

You will ensure timely, accurate delivery of product content to customer systems, monitor data quality, and collaborate with internal teams (Sales, Marketing, Product Management and Master Data) to validate content, troubleshoot syndication issues, and escalate complex problems.

Qualifications

• 2+ years of relevant business experience.
• Direct customer-facing experience preferred.
• Strong communication and customer relationship skills.
• Interest in data, content syndication, and standards (ACES/PIES).

Responsibilities

• Manage a small portfolio of direct customer accounts and act as the point of contact for content inquiries and issue resolution.
• Ensure timely and accurate delivery of product content to customer systems.
• Monitor content accuracy and report discrepancies to the team for corrective action.
• Collaborate with internal teams (Sales, Marketing, Product Management, Master Data) to gather and validate content.
• Troubleshoot syndication issues and escalate complex problems.
• Maintain documentation of processes and customer requirements to ensure compliance and consistency.
• Identify opportunities for process improvements and automation within the syndication workflow.
• Stay informed on ACES and PIES standards and content syndication best practices.

Skills

Customer service mindset

Attention to detail

Communication skills

Time management

Data analysis

SQL basics

ACES/PIES knowledge

Multi-tasking

Tools

Microsoft Office

Content management systems

Microsoft Access

SQL

Job description

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Account Specialist

Date: Sep 14, 2026

Company: Dorman Products

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Reaching a revenue of $2.13 billion in 2025, Dorman is publicly traded under the stock ticker DORM.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Primary Duties

• Manage a small portfolio of direct customer accounts, serving as the point of contact for content-related inquiries and issue resolution.
• Ensure timely and accurate delivery of product content to assigned customer systems, following established standards and guidelines.
• Monitor content accuracy and completeness; assist in auditing programs and report discrepancies to the team for corrective action.
• Collaborate with internal teams (Sales, Marketing, Product Management, Master Data) to gather and validate product content.
• Support troubleshooting efforts for syndication issues and escalates complex problems to senior team members.
• Maintain documentation of processes and customer requirements to ensure compliance and consistency.
• Assist in identifying opportunities for process improvements and automation within the syndication workflow.
• Stay informed on basic industry standards (ACES, PIES) and syndication best practices; participate in training sessions as needed.

Qualifications

• Customer service mindset with a proactive approach to problem-solving.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with content management systems is a plus.
• Interest in working with data, including the ability to analyze, validate, and troubleshoot content-related issues.
• Basic familiarity with Microsoft Access or SQL for querying and managing data; willingness to learn more.
• Interest in learning about ACES and PIES standards and content syndication platforms.

Education / Experience

• 2+ years of relevant business experience.
• Direct customer-facing experience preferred.
• Strong communication and customer relationship skills.

#LI-EK1

The US base salary range for this full-time position is $57,100.00 to $81,200.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com

Nearest Major Market: Philadelphia
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