Account Specialist

Dorman Products; Colmar (PA); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401k with match and profit-sharing

Employee stock purchase plan

Job summary

Dorman Products seeks an Account Specialist to join our Content Syndication team in Colmar, PA. This role focuses on managing customer accounts and ensuring accurate product content delivery to client systems.

Hybrid work requires onsite presence one day per week at the Colmar headquarters, with flexibility for collaboration and meetings. You will work with Sales, Marketing, and Master Data to drive content quality and customer engagement.

Qualifications

• Customer-focused problem solving and proactive mindset.
• Strong attention to detail and organization.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office; familiarity with content management systems is a plus.
• Interest in data analysis, validation, and troubleshooting content issues.
• Basic familiarity with Microsoft Access or SQL; willingness to learn more.
• Interest in ACES and PIES standards and content syndication platforms.

Responsibilities

• Manage a small portfolio of direct customer accounts and serve as the point of contact for content inquiries.
• Ensure timely, accurate delivery of product content to customer systems per standards.
• Audit content for accuracy and completeness; report discrepancies for action.
• Collaborate with Sales, Marketing, Product Management, and Master Data to validate product content.
• Assist in troubleshooting syndication issues; escalate complex problems as needed.
• Document processes and customer requirements for consistency and compliance.
• Identify opportunities for workflow improvements and automation.
• Stay informed on ACES and PIES standards and participate in trainings.

Skills

Customer service mindset

Attention to detail

Written and verbal communication

Task management

Microsoft Office

Content management systems

Data analysis

SQL basics

ACES/PIES standards

Tools

Microsoft Access

SQL

Job description

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Reaching a revenue of $2.13 billion in 2025, Dorman is publicly traded under the stock ticker DORM.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

We’re seeking an Account Specialist to join our Content Syndication team. This role is ideal for someone detail-oriented and eager to learn about product content distribution and customer account management. You’ll play a key role in ensuring our customers receive accurate, high-quality product content that drives visibility and sales. This position offers an opportunity to grow into a subject matter expert in content syndication and customer engagement.

This role currently follows a hybrid work model requiring the individual to be onsite one day per week in our corporate headquarters in suburban Philadelphia (Colmar, PA) with flexibility to adjust their onsite day(s) based on business demands, meetings, and collaboration needs.

Primary Duties

• Manage a small portfolio of direct customer accounts, serving as the point of contact for content-related inquiries and issue resolution.
• Ensure timely and accurate delivery of product content to assigned customer systems, following established standards and guidelines.
• Monitor content accuracy and completeness; assist in auditing programs and report discrepancies to the team for corrective action.
• Collaborate with internal teams (Sales, Marketing, Product Management, Master Data) to gather and validate product content.
• Support troubleshooting efforts for syndication issues and escalates complex problems to senior team members.
• Maintain documentation of processes and customer requirements to ensure compliance and consistency.
• Assist in identifying opportunities for process improvements and automation within the syndication workflow.
• Stay informed on basic industry standards (ACES, PIES) and syndication best practices; participate in training sessions as needed.

Qualifications

• Customer service mindset with a proactive approach to problem-solving.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with content management systems is a plus.
• Interest in working with data, including the ability to analyze, validate, and troubleshoot content-related issues.
• Basic familiarity with Microsoft Access or SQL for querying and managing data; willingness to learn more.
• Interest in learning about ACES and PIES standards and content syndication platforms.

Education / Experience

• 2+ years of relevant business experience.
• Direct customer-facing experience preferred.
• Strong communication and customer relationship skills.

The US base salary range for this full-time position is $57,100.00 to $81,200.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com