Account Services Specialist — Orders & Onboarding Expert

QubicaAMF Worldwide - Bowling Products; Mechanicsville (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

On-site gym access

Job summary

QubicaAMF Worldwide - Bowling Products is seeking a customer service oriented professional to interact with customers, distributors, and the outside sales force. You will resolve issues, process orders for aftermarket products, and onboard new eShop customers in a fast-paced bowling products environment.

The role requires at least 1 year of sales experience, strong communication, and familiarity with Microsoft Office and CRM systems.

Qualifications

• Must be at least 18 years of age.
• Associate’s degree or equivalent combination of education and experience.
• Minimum 1 year of sales experience.
• Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.
• Bowling center operation or bowling equipment background preferred.
• Knowledge of QubicaAMF Worldwide LLC products and systems preferred.

Responsibilities

• Interact with customers, Distributors, and the outside sales force via incoming telephone calls and emails and resolve issues with customer account.
• Sell and process orders for Aftermarket products.
• Process Distributor orders and inquiries.
• Process Lucky Strike orders and inquiries
• eShop customer onboarding.
• Monitor and service the Customer Service voicemail box.
• Administer the Customer Service inbox.
• Daily filing of shipping documents.
• Ability to work 8:30 a.m. to 5:30 p.m., Monday - Friday.
• Other duties may be assigned.

Skills

Communication skills

Sales knowledge

Technical translation

Education

Associate's degree or equivalent

Tools

Microsoft Windows

Microsoft Office

Microsoft CRM

Job description

QubicaAMF Worldwide - Bowling Products is seeking a customer service oriented professional to interact with customers, distributors, and the outside sales force. You will resolve issues, process orders for aftermarket products, and onboard new eShop customers in a fast-paced bowling products environment.

The role requires at least 1 year of sales experience, strong communication, and familiarity with Microsoft Office and CRM systems.