Account Services Administrator

QubicaAMF; Mechanicsville (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with employer contribution

PTO

Paid Holidays

On-site fitness center

Job summary

QubicaAMF Worldwide LLC in Mechanicsville, VA is seeking a customer service associate to interact with customers, distributors, and the outside sales force, and resolve issues on customer accounts. The role requires an associate’s degree or equivalent experience, at least 1 year in sales, proficiency with Windows and Office, CRM knowledge, and the ability to translate technical bowling products into plain language.

Standard hours are 8:30 a.m.

Qualifications

• Must be at least 18 years old.
• Associate’s degree or equivalent combination of education and experience.
• Minimum 1 year of sales experience.
• Proficient in Windows and Office; Working knowledge of Microsoft CRM.
• Bowling center operation or bowling equipment background preferred.
• Knowledge of QubicaAMF Worldwide LLC products and systems preferred.

Responsibilities

• Sell and process orders for Aftermarket products.
• Process Distributor orders and inquiries.
• Process Lucky Strike orders and inquiries.
• eShop customer onboarding.
• Monitor and service the Customer Service voicemail box.
• Administer the Customer Service inbox.
• Daily filing of shipping documents.
• Ability to work 8:30 a.m. to 5:30 p.m., Monday - Friday.
• Other duties may be assigned.

Skills

Communication

Sales principles

Plain language

Windows

Microsoft Office

Microsoft CRM

Education

Associate degree

Tools

CRM (Microsoft)

Windows

Microsoft Office

Job description

Interact with customers, Distributors, and the outside sales force via incoming telephone calls and emails and resolve issues with customer account

Key Accountabilities/ Essential Job Functions

• Sell and process orders for Aftermarket products.
• Process Distributor orders and inquiries.
• Process Lucky Strike orders and inquiries
• eShop customer onboarding.
• Monitor and service the Customer Service voicemail box.
• Administer the Customer Service inbox.
• Daily filing of shipping documents.
• Ability to work 8:30 a.m. to 5:30 p.m., Monday - Friday.
• Other duties may be assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

• Strong communication skills.
• Knowledge of general sales principles.
• Ability to translate technical knowledge into plain and easy-to-understand language.

Work Environment

While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel Required

• No travel is required.

Required Education and Experience

• Must be at least 18 years of age.
• Associate’s degree or equivalent combination of education and experience.
• Minimum 1 year of sales experience.
• Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.
• Bowling center operation or bowling equipment background preferred.
• Knowledge of QubicaAMF Worldwide LLC products and systems preferred.

$20 - $24.50 an hour

Competitive compensation and benefits include medical/dental/vision insurance, 401(k) with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, obligations, and activities are subject to change at any time, with or without notice.