Account Services Specialist - Inside Sales

Thomas Scientific; Swedesboro (NJ); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Base + bonus

Medical/Dental/Vision

PTO

Job summary

Thomas Scientific is seeking an Account Services Specialist to drive revenue growth by building relationships with current and prospective clients over phone and email. The role focuses on upsell, renewal opportunities, and ensuring a positive customer experience across all touchpoints.

You'll manage a pipeline, stay current on product knowledge and promotions, and collaborate with the sales team to develop strategies for account expansion while supporting customer satisfaction and retention.

Qualifications

• 2 years of experience in inside sales or account management.
• Experience with CRM software is a plus.
• Excellent communication and organizational skills.
• Goal oriented with a track record of meeting targets.

Responsibilities

• Proactively contact existing and prospective customers via phone, email, and chat to identify upsell, cross-sell, and renewal opportunities.
• Build and maintain a pipeline of qualified leads and opportunities within assigned accounts.
• Present product/service offerings, promotions, and pricing to customers to drive revenue.
• Achieve or exceed monthly and quarterly sales targets and KPIs.
• Accurately document all customer interactions, opportunities, and sales activity in the CRM.
• Follow up on inbound inquiries, quote requests, and warm leads in a timely manner.
• Collaborate with the sales and account management team to develop strategies for account expansion.

Skills

Inside sales

Account management

Communication skills

CRM proficiency

Multitasking

Detail oriented

Problem solving

Tools

Salesforce

HubSpot

Job description

Hybrid - Office Tuesday-Wednesday-Thursday

Base + bonus

About the Role

We are looking for a sales driven and motivated personable Account Services Specialist to join our team. This role is ideal for someone who thrives on building relationships over the phone and email, identifying opportunities to grow existing accounts, and ensuring customers have a positive experience at every touchpoint. You'll spend the majority of your time proactively reaching out to current and prospective clients to drive revenue growth, while also handling light customer service inquiries to support account satisfaction and retention.

Key Responsibilities

Account Growth & Sales

• Proactively contact existing and prospective customers via phone, email, and chat to identify upsell, cross-sell, and renewal opportunities
• Build and maintain a pipeline of qualified leads and opportunities within assigned accounts
• Present product/service offerings, promotions, and pricing to customers to drive revenue
• Achieve or exceed monthly and quarterly sales targets and KPIs
• Accurately document all customer interactions, opportunities, and sales activity in the CRM
• Follow up on inbound inquiries, quote requests, and warm leads in a timely manner
• Collaborate with the sales and account management team to develop strategies for account expansion

Customer Service & Account Support

• Serve as a friendly, responsive point of contact for existing customers with questions about their account.
• Resolve routine customer service issues
• Ensure a smooth, positive experience for customers throughout their lifecycle with the company
• Partner with customer support and fulfillment teams to close the loop on customer issues

General

• Stay current on product knowledge, pricing, and promotions
• Provide feedback to management on customer trends, objections, and market conditions
• Maintain a high level of professionalism and responsiveness in all customer interactions

Qualifications

• 2 years of experience in inside sales, account management, or a related field preferred
• Strong verbal and written communication skills
• Goal-oriented with a track record of meeting or exceeding targets
• Experience with CRM software (e.g., Salesforce, HubSpot) is a plus
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive, customer-first attitude with strong problem-solving skills

WHAT WE OFFER

• Competitive Compensation - Base + bonus
• Benefits - Medical/Dental/Vision
• PTO