Inside Sales Support Rep

Vaco Recruiter Services; Grand Rapids (MI); On-site; USD 74,390,000 - 79,901,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

Vaco Recruiter Services in Grand Rapids, MI is seeking an Inside Sales Representative to manage a book of business, drive renewals, and deliver exceptional service. The role emphasizes existing relationships over cold calling and offers a hybrid schedule with 3 days in-office and 2 days remote.

You will collaborate with internal teams, prepare quotes and documentation, and contribute to achieving monthly sales goals.

Qualifications

• 2+ years of experience in Inside Sales, Account Management, Customer Success, or related sales role.
• Strong customer service skills and ability to build long-term client relationships.
• Experience managing accounts, renewals, referrals, and sales pipelines.
• CRM experience preferred; proficiency with Microsoft Office required.
• Bachelor's degree in Business or equivalent professional sales experience preferred.

Responsibilities

• Manage and grow an established book of business by handling customer renewals, account management activities, and referral opportunities.
• Partner with outside sales representatives and internal teams to provide customers with tailored solutions and exceptional service.
• Prepare quotes, leases, product sales documentation, and accurately process customer transactions through CRM systems.
• Maintain ongoing customer relationships by following up on accounts, resolving issues, and identifying opportunities to increase customer satisfaction and revenue.
• Track sales activities, manage customer information, and contribute to achieving monthly sales goals and performance objectives.

Skills

Inside Sales

Account Management

Customer Success

CRM experience

Microsoft Office

Education

Bachelor's degree in Business or equivalent

Tools

CRM software

Microsoft Office

Job description

Inside Sales Representative

Grand Rapids, MI

$27.00/hour | Non-Exempt

Hybrid Schedule: 3 Days In-Office / 2 Days Remote

Are you a relationship-driven sales professional who enjoys helping customers, managing accounts, and driving renewals? Our client is seeking an Inside Sales Representative to join their growing team. This is an excellent opportunity for someone with account management, customer service, or inside sales experience who thrives on building long-term customer relationships rather than cold calling.

In this role, you will work closely with existing customers, manage a book of business approaching renewal, generate referrals, and partner with internal teams to deliver exceptional service. If you're highly organized, customer-focused, and motivated by achieving sales goals, we'd love to hear from you!

What You'll Do:

• Manage and grow an established book of business by handling customer renewals, account management activities, and referral opportunities.
• Partner with outside sales representatives and internal teams to provide customers with tailored solutions and exceptional service.
• Prepare quotes, leases, product sales documentation, and accurately process customer transactions through CRM systems.
• Maintain ongoing customer relationships by following up on accounts, resolving issues, and identifying opportunities to increase customer satisfaction and revenue.
• Track sales activities, manage customer information, and contribute to achieving monthly sales goals and performance objectives.

What We're Looking For:

• 2+ years of experience in Inside Sales, Account Management, Customer Success, or a related customer-facing sales role.
• Strong customer service skills with the ability to build trust and maintain long-term client relationships.
• Experience managing accounts, renewals, referrals, and sales pipelines.
• CRM experience preferred; proficiency with Microsoft Office required.
• Background in accounting, contracts, legal support, paralegal work, business operations, or customer-facing environments is a plus.
• Bachelor's degree in Business or equivalent professional sales experience preferred.
• Strong communication, organization, and problem-solving abilities.

What Makes This Opportunity Unique:

No cold calling required; focus on existing customer relationships and renewals.

Hybrid work environment with 3 days in the office.

Opportunity to work closely with leadership and a collaborative sales team.

Customer-focused sales role with strong emphasis on account management and service.

Excellent fit for professionals coming from account management, customer service, business operations, hospitality, retail management, or paralegal backgrounds.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Salary range for the role is noted in this job posting.