Account Services Specialist: Data-Driven Customer Care

HD Supply Management, LLC (USA)

Stafford (TX)

On-site

USD 42,000 - 64,000

Full time

8 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

HD Supply Management, LLC (USA) seeks a detail-oriented account data specialist to maintain customer records and process new applications. You will handle billing, shipping, contact, and purchasing data in SAP, while acting as the main contact for account issues and coordinating with internal teams to resolve concerns.

The role emphasizes accurate data governance, tax questions handling, credit applications, and ensuring data quality and metrics are met.

Qualifications

HS Diploma or GED strongly preferred
Specialized skills training/certification may be required
Generally 2-5 years of experience in area of responsibility

Responsibilities

Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
Serves as the primary point-of-contact for account-related issues.
Partners with internal teams to resolve customer concerns.
Processes customer credit applications.
Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
Investigates undeliverable shipments.
Updates shipping information with carriers and in the master record as needed.
Maintains quality and departmental metrics.