Account Services Associate

HD Supply; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

HD Supply is seeking a detail-oriented Account Specialist to maintain existing accounts and process new account applications, ensuring customer data accuracy in line with data governance standards. You will provide customer service via phone, email, and chat, create and update SAP records for billing and shipping, and collaborate with internal teams to resolve issues and improve data quality.

This role requires 2–5 years of experience and a HS diploma, with a strong focus on data integrity and

Qualifications

• Experience handling customer inquiries via multiple channels.
• Familiarity with data governance and data accuracy standards.
• Ability to enter and maintain records in SAP.

Responsibilities

• Provides customer service via phone, email, and chat for account updates and general inquiries.
• Creates and maintains customer account data in SAP, including billing and shipping information.
• Acts as primary contact for account issues and partners with internal teams to resolve concerns.
• Processes customer credit applications.
• Validates tax exemption documents and codes exemptions in accounts.
• Investigates undeliverable shipments and updates shipping information with carriers.
• Maintains quality and departmental metrics.

Skills

Customer service

Data accuracy

Communication

Education

HS Diploma or GED

Tools

SAP

Job description

Job Summary

Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.

Major Tasks, Responsibilities, and Key Accountabilities

• Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
• Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
• Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
• Processes customer credit applications.
• Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
• Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
• Maintains quality and departmental metrics.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.