Account Services Specialist: SAP & Customer Care

HD Supply Management, LLC (USA); New Braunfels (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

HD Supply manages customer accounts and processes new applications, ensuring data accuracy and governance. The role handles account updates, tax questions, and inquiries, with data entry in SAP for billing, shipping, and purchasing. Serves as primary contact for account issues, collaborating with internal teams to resolve concerns.

The position emphasizes accuracy, adherence to governance standards, and maintaining departmental metrics in a fast-paced environment.

Qualifications

• HS Diploma or GED is required or strongly preferred.
• 2–5 years of experience in account data handling or related area.
• Experience with SAP and data governance is a plus.

Responsibilities

• Provide customer service via phone, email, and chat for account updates and inquiries.
• Create and maintain customer account data in SAP (billing, shipping, contact, and purchasing).
• Serve as the primary point of contact for account-related issues.
• Validate tax exemptions and code exemptions to accounts.
• Investigate undeliverable shipments.
• Maintain quality and departmental metrics.

Skills

Customer service

Data entry

SAP

Tax knowledge

Communication

Education

HS Diploma or GED

Tools

SAP

CRM systems

Job description

HD Supply manages customer accounts and processes new applications, ensuring data accuracy and governance. The role handles account updates, tax questions, and inquiries, with data entry in SAP for billing, shipping, and purchasing. Serves as primary contact for account issues, collaborating with internal teams to resolve concerns.

The position emphasizes accuracy, adherence to governance standards, and maintaining departmental metrics in a fast-paced environment.