Account Services Assistant

SN Branding; St. Louis (MO); Hybrid; USD 41,000 - 53,000; Full time

Benefits offered by this job

Hybrid work environment

Tuition reimbursement

Wellness perks

Family formation benefits

Job summary

Safety National is hiring an Account Services Assistant to provide administrative support for Premium Audit operations. The role coordinates audits, tracks progress, maintains documentation, and communicates with brokers and vendors to ensure smooth workflows.

This non-exempt position offers a hybrid work schedule with three days per week in our St. Louis Corporate Office, and opportunities to learn, contribute, and grow within a collaborative team.

Qualifications

• Must be presently authorized to work in the U.S. without sponsorship now or in the future.
• Hybrid work schedule with a minimum of 3 days per week in St. Louis Corporate Office.
• Experience using Microsoft Office Suite.
• Strong customer service orientation and commitment to delivering exceptional service.
• Excellent organizational and time management skills.
• Ability to prioritize multiple assignments and manage competing deadlines.
• Strong verbal and written communication skills with problem-solving abilities.
• Ability to collaborate effectively in a team environment.

Responsibilities

• Coordinate the lifecycle of excess standalone and out-of-state primary workers’ compensation audits by ordering audits.
• Track progress and maintain documentation for audits.
• Ensure timely communication with brokers, third‑party audit vendors, underwriting, and internal partners.
• Follow established procedures and service standards to deliver quality work.
• Support departmental and corporate objectives through collaborative work.

Skills

Microsoft Office Suite

Customer service

Organizational skills

Time management

Verbal and written communication

Team collaboration

Education

Some college coursework

Job description

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally.

This opportunity is in the Account Services Department.

Responsible for seeing policies through to the finish line, our Account Services Department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross‑training opportunities and plenty of collaboration.

Role Description

As an Account Services Assistant (internally known as “Premium Audit Assistant”), you will provide administrative support that helps keep our Premium Audit operations running smoothly and efficiently. In this entry‑level role, you will coordinate the lifecycle of excess standalone and out‑of‑state primary workers’ compensation audits by ordering audits, tracking their progress, maintaining documentation, and ensuring timely communication with brokers, third‑party audit vendors, underwriting, and internal business partners. You will organize multiple priorities while following established procedures and service standards, helping deliver quality work that supports departmental and corporate objectives. If you enjoy working in a collaborative environment, providing exceptional customer service, and keeping details organized, you’ll find opportunities to learn, contribute, and grow with our team.

Non‑exempt

Please note, this position is classified as Non‑Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Qualifications

Education

• Some college coursework preferred.

Required Qualifications

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
• Experience using the Microsoft Office Suite.
• Strong customer service orientation and commitment to delivering exceptional service.
• Excellent organizational and time management skills.
• Ability to prioritize multiple assignments and effectively manage competing deadlines.
• Strong verbal and written communication skills with sound problem‑solving abilities.
• Ability to collaborate effectively in a team environment.

Preferred Qualifications

• Administrative or office support experience.
• Experience supporting operational processes in an insurance, financial services, or professional services environment.
• Ability to build productive relationships with internal and external business partners.
• Interest in identifying opportunities to improve workflows and processes.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly‑owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co‑Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company‑paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well‑being programs.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market‑based compensation. In our vision to be First with Co‑Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $41,000 to $52,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.