Director, Claims

Safety National; St. Louis (MO); Hybrid; USD 117,000 - 151,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) match

Profit sharing

Paid time off

Hybrid work environment

Family forming benefits

Life insurance and disability

Job summary

Safety National is seeking a senior leader in Claims to oversee Workers’ Compensation claims handling within the St. Louis region.

You will guide and develop Claims Managers and Analysts, manage complex claims from assignment to closure, evaluate coverage and exposure, establish reserves, negotiate settlements, and coordinate litigation efforts. You will direct third-party administrators, work with underwriting on large losses, and collaborate with Medical Management and other stakeholders to

Qualifications

• Bachelor’s Degree required.
• 10+ years of Workers’ Compensation claims adjusting experience.
• Self-starter able to work independently.
• Strong organizational and analytical skills.
• Excellent written and oral communication skills.
• Proficient with Excel, Word, and Outlook.
• Authorized to work in the U.S. without sponsorship now or in the future.
• Hybrid schedule with a minimum of 3 days/week in St. Louis office.

Responsibilities

• Oversee Workers’ Compensation claims handling within assigned region.
• Guide and develop Claims Managers and Analysts.
• Manage complex claims from assignment to closure, evaluating coverage and exposure.
• Establish reserves, negotiate settlements, and coordinate litigation efforts.
• Provide direction to TPAs and collaborate with internal partners.
• Travel for claim and TPA audits as needed.

Skills

Leadership

Claims management

Analytical skills

Communication

Microsoft Office

Education

Bachelor's Degree

Tools

Excel

Word

Outlook

Job description

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us?

This opportunity is in the Claims department.

In this leadership role, you will oversee the handling of Workers’ Compensation claims within your assigned region while guiding and developing Claims Managers and Analysts. You will manage complex claims from initial assignment through closure, evaluating coverage and exposure, establishing reserves, negotiating settlements, coordinating litigation efforts, and helping mitigate medical exposure. You will also provide direction to third-party administrators and work closely with internal partners to ensure claims are handled effectively and in accordance with established procedures and authority levels.

As a people leader, you will be responsible for the quality and consistency of your team’s claim handling. You will assign claims, conduct desk and settlement reserve audits, complete performance appraisals, review open and closed claims, and train new Claims handlers. You will also oversee aggregate claims within your region, coordinate TPA audits, evaluate TPA performance, and support the approval process for new TPAs and self-administration requests.

Your ability to build strong partnerships will be essential as you collaborate with Underwriting on large losses, problem accounts, jurisdictional developments, and account-specific matters. You will also partner with Medical Management, Audit, vendor partners, outside counsel, and other stakeholders to drive effective claim outcomes. This position may require travel for claim and TPA audits based on business needs.

Qualifications:

Education:

A Bachelor’s Degree from an accredited college or university is required.

Required Qualifications:

• 10 or more years of experience in Workers’ Compensation claims adjusting with an insurance carrier or Third-Party Administrator.
• Motivated self-starter with the ability to work independently.
• Strong organizational and analytical skills.
• Excellent written and oral communication skills.
• Proficiency with Excel, Word, and Microsoft Outlook applications.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications:

• Experience adjusting Workers’ Compensation claims in multiple jurisdictions.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $116,500 to $150,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.