Account Services Administrator (On-site)

Overdrive Logistics; Gainesville (GA); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Overdrive Logistics is seeking an Account Services Administrator to support customer load processing and day-to-day account management. This role serves as the primary contact for assigned customers and ensures satisfaction, operational accuracy, and clear communication across internal teams.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced transportation environment.

Qualifications

• Minimum two years of customer service experience.
• Strong written and verbal communication skills.
• Ability to communicate professionally with customers, carriers, shippers, receivers, and internal teams.
• Strong attention to detail and organizational skills.
• Demonstrated accurate data entry with high accuracy.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications and business systems.
• Minimum typing speed of 45 words per minute.

Responsabilités

• Develop and maintain professional relationships with customers, shippers, receivers, and internal team members.
• Serve as a primary point of contact for assigned customer accounts.
• Collaborate with Customer Sales, Carrier Sales, Traffic, Dispatch, and other teams to meet customer requirements.
• Enter customer load information into the McLeod PowerBroker System accurately.
• Schedule and reschedule pickup and delivery appointments as required.
• Communicate load updates, service issues, and changes to customers and internal departments.
• Maintain accurate customer profiles and documentation of requirements.
• Communicate detention and charges to customers when applicable.
• Assist customers with OS&D claims resolution.
• Monitor account activity to ensure service expectations are met.
• Work collaboratively in a team-oriented environment focused on service and continuous improvement.
• Identify opportunities for process improvements and provide feedback to management.
• Maintain regular attendance during business hours.

Connaissances

Customer service

Communication

Data entry

Attention to detail

Multitasking

Typing speed

Formation

Associate degree

Outils

McLeod PowerBroker

Microsoft Office

Description du poste

At Overdrive Logistics, our success is built on strong relationships, reliable transportation solutions, and a commitment to exceptional customer service. We operate with integrity, consistency, accountability, and respect, creating a professional environment where teamwork and communication drive results.

We are seeking a motivated and detail-oriented Account Services Administrator to support customer load processing and day-to-day account management activities. This position serves as a primary point of contact for assigned customers and plays a vital role in maintaining customer satisfaction, operational accuracy, and effective communication between customers and internal teams.

The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced transportation environment.

Essential Duties and Responsibilities

• Develop and maintain professional relationships with customers, shippers, receivers, and internal team members.
• Serve as a primary point of contact for assigned customer accounts.
• Collaborate with Customer Sales, Carrier Sales, Traffic, Dispatch, and other operational teams to ensure customer requirements are met.
• Receive, process, and accurately enter customer load information into the McLeod PowerBroker System.
• Schedule and reschedule pickup and delivery appointments as required.
• Communicate load updates, service issues, and changes promptly to customers and internal departments.
• Maintain accurate customer profiles, account records, and documentation of customer-specific requirements.
• Communicate detention, accessorial charges, and other service-related information to customers when applicable.
• Assist customers with the resolution of overage, shortage, and damage (OS&D) claims.
• Monitor account activity to ensure service expectations and operational requirements are achieved.
• Work collaboratively within a team-oriented environment focused on service, accuracy, and continuous improvement.
• Identify opportunities for process improvements and provide feedback to management.
• Maintain regular and reliable attendance and availability during scheduled business hours.
• Perform other duties and responsibilities as assigned.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change based on business needs.

Qualifications and ExperienceRequired Qualifications

• Minimum of two (2) years of customer service experience.
• Strong written and verbal communication skills.
• Ability to communicate professionally and effectively with customers, carriers, shippers, receivers, and internal team members via phone, email, and other business communication channels.
• Strong attention to detail and organizational skills.
• Demonstrated ability to perform accurate data entry with a high degree of accuracy.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications, email communication, and computer-based business systems.
• Minimum typing speed of 45 words per minute.

Preferred Qualifications

• Associate degree or an equivalent combination of education and relevant work experience.
• Experience in transportation, logistics, supply chain, freight brokerage, or trucking operations.
• Experience working with transportation management systems (TMS), including McLeod software.

Knowledge, Skills, and Abilities

• Strong customer service and relationship-building skills.
• Ability to work independently while contributing effectively within a team environment.
• Strong problem-solving and critical-thinking abilities.
• Professional verbal and written communication skills.
• Ability to adapt to changing priorities and customer needs.
• Commitment to accuracy, accountability, and continuous improvement.

Physical Requirements

• Ability to remain seated and work at a computer workstation for extended periods.
• Ability to use a keyboard, mouse, telephone, and headset throughout the workday.
• Ability to perform repetitive hand and finger movements associated with computer use and data entry.
• Ability to read information displayed on computer monitors and business documents.
• Ability to occasionally lift and carry up to 15 pounds of office materials.

Overdrive Logistics promotes a professional, collaborative, and service-focused work environment. Employees are expected to uphold company policies, standards, and procedures while contributing positively to team and organizational goals. Successful employees demonstrate professionalism, accountability, adaptability, and a commitment to providing exceptional service to both external and internal customers.

Equal Opportunity Employer

Overdrive Logistics is an Equal Opportunity Employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Join Overdrive Logistics and become part of a team dedicated to delivering reliable transportation solutions and exceptional customer service every day.