Account/Senior Account Coordinator

Empire Office, Inc.; Hollywood (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a leading commercial furniture dealer as an Account/Senior Account Coordinator. This role is pivotal in ensuring high-level customer service and supporting the sales team in a dynamic environment. You'll be responsible for managing quotes, following up on orders, and ensuring client satisfaction through proactive communication. If you're detail-oriented and thrive in a fast-paced setting, this position offers the chance to make a significant impact while working with a collaborative team. Embrace the opportunity to grow with a well-established company that values innovation and client success.

Qualifications

• 3-5 years of professional experience in account coordination.
• Proficiency in Microsoft Office and strong communication skills.

Responsibilities

• Manage quote creation and order follow-up for client accounts.
• Ensure timely communication and exceptional client service.

Skills

Communication Skills

Microsoft Office

Organizational Skills

Critical Thinking

Initiative

Education

High School Degree

Bachelor's Degree

Tools

Steelcase

Hedberg

Job description

Job Details

Level: Experienced

Job Location: Hollywood - Hollywood, FL

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Job Shift: Day

Description

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 79 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team in our Hollywood, Florida office. This role requires in-office presence four days a week and is responsible for providing high-level customer service, including quote and order entry, order status updates, and punch list follow-up. The Coordinator will also support the sales team and ensure that we consistently meet and exceed customer expectations through timely communication and follow-through. We're looking for a detail-oriented and proactive individual who thrives in a fast-paced environment and is committed to delivering an exceptional client experience.

Key Responsibilities
The Account/Senior Account Coordinator will manage various aspects of the account coordination process, including:

Quote Creation (siff, work with design, work with vendors):

• Assist in acquiring vendor discounts and verify pricing (CDA)
• Assist and verify specification
• Complete and verify all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
• Complete applicable order instructions
• Color code floor plans and organize counts
• Request COI
• Manage and put COM and COL on reserve
• Management of CODs
• Handle auto pricing
• Assist in request for labor quote
• Ensure proper approval documentation prior to quote conversion to order
• Request proforma invoices for clients who have deposits required
• Ensure orders are released in our Hedberg system

Order Follow-up:

• Confirm receipt of purchase order with vendor
• Confirm receipts of acknowledgement from vendor
• Create and manage vendor request for deposit if applicable
• Lead resolution of acknowledgement discrepancies
• Create order status reports (initiate and maintain throughout)

Pre-Installation:

• Create Operations request (advise union/non union; ST or OT)
• Assist in preparation of installation package/binder if pm not present

Install:

• Maintain punch list documentation (dates, advise clients)
• Order punch list items (if n/c required request)
• Create laser and RA tickets when PM is not involved to prompt freight claims??
• Complete installation

Post Installation:

• Invoice upon delivery and installation – verify with salesperson
• Day two orders
• Maintain client contact to ensure satisfaction if applicable

Other:

• Input and set up new customers and vendors
• Request warranty information this is above
• Product Mix Report
• Delivery planning report

Qualifications

Skills & Qualifications

• High School Degree plus 3-5 years of professional experience.
• Bachelor’s degree or equivalent.
• Required to come into the office 4 days a week.
• Steelcase and Hedberg experience required.
• Furniture or dealership experience a plus but not required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong communication skills, both written and oral.
• Ability to take initiative and think proactively.
• Comfortable handling multiple tasks at a time.
• Proven organizational and time management skills.
• Critical thinking capabilities to solve any issues.
• Understanding and adherence to deadlines.
• Ability to work well in a team environment.