Member Solutions Specialist

Members First Credit Un; Pensacola (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Vision insurance

Job summary

Members First Credit Union seeks a Member Solutions Specialist in Pensacola, FL to proactively engage with members on past-due accounts and negotiate payment arrangements, aiming to minimize losses while preserving dignity.

In this full-time role, you will follow up through calls, letters, and in-person conversations, research loan and credit card statuses, and collaborate with the Loss Prevention Manager on collection initiatives. Bondable and strong communication are required.

Qualifications

• Knowledge of collection concepts and credit union products.
• Must communicate clearly, verbally and in writing; bondable.
• Proficient with Windows and Microsoft Office; able to handle sensitive matters.

Responsibilities

• Negotiate payment arrangements with members for consumer loans and negative shares.
• Record account details and collection efforts accurately.
• Prepare collection letters for delinquent accounts.
• Research records, make collection calls, and collect delinquent accounts.
• Post payments and process two-party checks.
• Locate members via skip-tracing to contact and locate assets.
• Suggest loan modifications or deferments.
• Prioritize workload to meet monthly goals.
• Stay informed on products and competitive offerings.

Skills

Collections concepts

Credit union products

Communication skills

Windows

Calculator

Tools

Windows

Microsoft Office Suite

Skip-tracing databases

Job description

Member Solutions Specialist

Full Time Legal Address, PENSACOLA, FL, US

2 days ago Requisition ID: 1024

Salary Range: $17.00 To $23.00 Hourly

POSITION SUMMARY

Responsible for proactively facilitating discussions with members to resolve overdue accounts, thereby minimizing financial losses for both the credit union and its members, all while upholding a standard of excellence in member service and professionalism when handling challenging and sensitive matters. Conducts proactive follow-ups on past-due and delinquent accounts through various channels, including telephone, in-person interactions, and written correspondence. Performs comprehensive research on loan and credit card accounts to assess their current status. Collaborates with the Loss Prevention Manager to support and facilitate all collection-related initiatives.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of collection concepts and practices. Knowledge of Credit Union products, services, policies, and procedures. Must have a member-centric mindset and ability to communicate clearly, both verbally and in writing. Strong telephone, typing, calculator, communication, and organizational skills. Knowledge of the fundamentals of lending and loan collection concepts and practices. Basic understanding of compliance and regulatory requirements related to the legal aspects of collection, bankruptcy, and repossession. Possess analytical, problem-solving, and decision-making skills. Proficient in Windows, Microsoft Office Suite, and various digital platforms. Must be bondable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Initiate communication with members to engage in negotiations for payment arrangements related to consumer loans and negative shares, while also investigating the reasons behind the delinquency. Provide constructive recommendations on how members can fulfill their obligations and propose alternative repayment options.

• Thoroughly and professionally record account details and collection efforts. Demonstrate empathy and strive to find solutions while preserving the borrower's dignity throughout the process.
• Handle member and staff inquiries regarding delinquent accounts.
• Prepare collection letters for delinquent or over-the-limit loans and credit card accounts.
• Research records, make collection calls, and assist in the collection of delinquent loan and credit card accounts.
• Post charge-off loan payments, phone payments and other payments when necessary.
• Process all two-party return checks.
• Locate members through skip-tracing databases to make contact, find employment, and find assets.
• Responsible for gathering information and making recommendations on Loan Modifications, Temporary Deferments, Skip Pays and Temporary Reduction in payment.
• Prioritize workload to meet or exceed monthly collection and contact goals.
• Supports credit union goals and objectives and actively participates in training sessions and special promotions.
• Stays informed on credit union products, services, procedures, new developments, and knowledge of the competition and their products.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local laws. Must be bondable.

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.