Account Resolution Specialist

Shamrock Trading Corporation; Overland Park (KS); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Shamrock and Ryan Transportation is seeking a detail-oriented Account Resolution Specialist to maintain accurate account records, reconcile outstanding receivables, and resolve billing and payment issues. The role demands strong problem-solving skills and a fast-paced, collaborative work environment in Overland Park, KS.

You will work with Account Managers and the Accounts Receivable team to resolve disparities, coach junior staff, and respond promptly to inquiries while ensuring timely cash

Qualifications

• 2–3 years of experience in an administrative, billing or collections environment.
• Proficient knowledge of accounting principles and accounts receivable.
• Proficient in Microsoft Office, especially Excel.
• High energy and ability to multi-task.
• Ability to work in a high-volume, fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Problem solver with ability to identify and create solutions.
• Clear verbal and written communication with all levels of staff and customers.
• Leadership or management experience is preferred.

Responsabilités

• Research open receivables on low and high-volume accounts.
• Communicate with customers by phone and email to resolve past-due invoices and related issues.
• Monitor account details for non-payments and irregularities.
• Coordinate with Account Managers to resolve customer concerns.
• Collaborate with Accounts Receivable to resolve payment application issues and adjust differences.
• Assist supervisors with escalated collection disputes.
• Support coaching and training of team members.
• Answer incoming accounting calls and respond to inquiries.
• Generate and review account statements.
• Manage multiple payment portals and maintain accurate records.

Connaissances

Accounts receivable

Billing

Communication

Problem solving

Time management

Prioritization

Verbal and written communication

Team collaboration

Outils

Excel

Microsoft Office

Description du poste

About the Role

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business

What You’ll Do

• Research open receivables on low and high volume accounts
• Work directly with customers via phone and email to help resolve past due invoices andinvoice/credit issues
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Work internally with Account Managers to resolve customer issues and concerns
• Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.
• Support supervisors in escalated collection disputes
• Assist management with coaching and training of new and existing members of the team
• Answer incoming accounting phone calls
• Respond to general customer inquiries and requests.
• Generate account statements
• Manage and maintain numerous payment service portals
• Keeping accurate records and reporting on collection activity

What You’ll Bring

• Two to three years of experience in an administrative, billing or collections environment
• Proficient general knowledge of accounting principles and accounts receivable
• Proficient in Microsoft Office Products, especially Excel.
• High energy and ability to multi-task
• Ability to work in a high volume, fast-paced environment.
• Ability to effectively prioritize tasks and to manage time effectively
• Problem solver with the ability to identify and create solutions
• Requires ability to effectively interact and communicate with all levels of employees, managers, and customers through verbal and written communication.
• Leadership or management experience preferred