Account Resolution Representative - SESAC (Nashville)

SESAC; Nashville (TN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

SESAC in Nashville is seeking an Account Resolution Representative to resolve delinquent license payments. The role emphasizes communication, problem solving, and collaborative efforts to negotiate terms and collect balances.

The ideal candidate will be organized, able to prioritize workload, and comfortable reconciling accounts. A bachelor’s degree or equivalent experience is required; hybrid work with in-office days is offered.

Qualifications

• Bachelor’s degree or equivalent experience.
• Excellent communication skills, both oral and written.
• Problem solving and adept at conflict resolution.
• Stay organized and motivated.
• Ability to effectively prioritize and manage workload.
• Ability to conduct basic account reconciliations.
• Proficiency with Microsoft Excel, Oracle Advanced Collections, and Salesforce is helpful but not required.
• General understanding of U.S. Copyright Law and SESAC license agreements is helpful but not required.

Responsibilities

• Regularly contact assigned delinquent accounts via telephone, email and written correspondence.
• Determine why Licensee has not submitted payment.
• Address Licensee questions or concerns about SESAC license value and entitlement.
• Provide documentation to substantiate delinquent balances.
• Work out mutually agreeable terms to resolve delinquencies.
• Locate new contact information for Licensees as needed using various sources.
• Update account information and locate prior owners to obtain payment of balances.
• Perform administrative duties and manage projects as assigned.

Skills

Excellent communication skills

Problem solving

Conflict resolution

Organizational skills

Prioritization

Attention to detail

Account reconciliations

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Oracle Advanced Collections

Salesforce

Job description

SESAC is looking for an Account Resolution Representative to join our team in Nashville. The ideal candidate is an excellent communicator, calm under pressure, enjoys problem solving, and thrives in a fast-paced, team-oriented environment.

What You Will Be Doing

• Regularly contact assigned delinquent accounts via telephone, email and written correspondence.
• Determine why Licensee has not submitted payment.
• Address any Licensee questions or concerns which may include re-educating Licensee about the need, value, and benefit of a SESAC license.
• Provide any required documentation the Licensee may need to substantiate or legitimize the delinquent balance.
• Work out mutually agreeable terms to resolve the delinquency.
• When necessary, locate new contact information for Licensees using internet search, social media, as well as secretary of state and liquor board sites.
• Update account information as necessary and when it is determined that there has been a change of ownership locate contact information for the previous owner to obtain payment of the remaining delinquent balance.
• Perform administrative duties as necessary and manage projects as assigned.

What Makes You Qualified

• Bachelor’s degree or equivalent experience.
• Excellent communication skills, both oral and written.
• Ability to solve problems and adept at conflict resolution.
• Ability to stay organized and motivated.
• Ability to effectively prioritize and manage workload.
• Ability to conduct basic account reconciliations.
• Proficiency with Microsoft Excel, Oracle Advanced Collections, and Salesforce is helpful but not required.
• General understanding of U.S. Copyright Law and SESAC license agreements is helpful but not required.

This is a hybrid role that will require you to commute to our Nashville office a minimum of three days a week.