Account Representative - State Farm Agent Team Member

Johnmerrill; Tyler (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Bonus based on performance

Paid time off

Training & development

Opportunity for advancement

Flexible schedule

Job summary

John Merrill - State Farm Agent is seeking an Account Representative in Tyler, TX to grow our agency through meaningful customer relations and proactive marketing of relevant products and services. You’ll act as a liaison between customer needs and agency departments, contributing to daily operations and service excellence.

You will develop leads, schedule appointments, and build strong relationships while delivering prompt, friendly customer service and solutions that meet evolving client

Qualifications

• Experience in sales (outside or inside sales, retail, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication and listening skills.
• Dedicated to delivering high-quality customer service.
• Ability to anticipate customer needs.
• Ability to relate effectively to customers.
• Bilingual Spanish highly preferred.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing."
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Bilingual Spanish

Job description

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2000 and currently lead a team of 10. Before becoming an agent, I worked for State Farm Corporate, where I developed a passion for serving customers and building great teams. I'm a graduate of Texas A&M University, a proud husband, father, and grandfather, and enjoy golfing, fishing, and spending time with my family.

Giving back to the community is one of our core values. Our agency proudly supports Bethesda Health Clinic, cancer awareness initiatives, and the Hispanic Business Association. We believe in serving our community with the same care and dedication we provide our customers every day.

Our agency offers health benefits, a Simple IRA, performance bonuses and commissions, professional development, growth opportunities, fun team competitions, and exciting incentive programs. We love celebrating success - including one of our favorite traditions, a money machine that showers our top performers with $100 bills!

Our culture is energetic, family-oriented, and supportive. We embrace diversity and are proud to have a strong Spanish-speaking presence, living by the philosophy, "We do more than speak your language." I'm looking for someone who is motivated, creative, and enjoys working as part of a collaborative team.

ROLE DESCRIPTION

As an Account Representative for John Merrill - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Bilingual Spanish highly preferred.