Account Representative - State Farm Agent Team Member

Michael Cardenas - State Farm Agent; Grandville (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Michael Cardenas - State Farm Agent is seeking an Account Representative to support daily operations and client success. You will grow the agency through meaningful customer relations and by aligning customer needs with appropriate State Farm products and services.

The role emphasizes proactive marketing, strong customer service, and building lasting relationships within a team that values coaching, growth, and work-life balance.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing).
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Anticipate customer needs

Relate to customers

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I'm excited to have opened my State Farm agency in 2026 and am building a team from the ground up. Before becoming an agent, I spent 30 years in financial services with Jackson National Life, where I developed a passion for coaching, leadership, and helping people achieve their goals. Outside of work, I enjoy golfing, snowboarding, and spending time with my family, including my two children and our dogs.

As a new agency, we're focused on building lasting relationships with our customers and creating a workplace where people genuinely enjoy coming to work. I believe in investing in people and helping them build successful, rewarding careers.

Our agency offers a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. As we grow, you'll have the opportunity to grow alongside the agency while receiving ongoing coaching and support.

Our culture is built around a get-it-done attitude, teamwork, and continuous growth. I consider myself a player's coach who enjoys training, mentoring, and investing in my team. I'm looking for someone who is motivated, coachable, and eager to grow. My goal is to be a positive influence in my team members' lives while helping them build a successful career.

Role Description

As an Account Representative for Michael Cardenas - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.