Account Representative - State Farm Agent Team Member

Lorena Villa - State Farm Agent; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Lorena Villa State Farm Agency in San Antonio, Texas, seeks a motivated bilingual Sales and Service Team Member for a full-time role. You will work with customers in English and Spanish to protect their families and assets, across multiple channels, including in person and online.

You will build relationships, provide quotes, and support policy changes while delivering a welcoming, professional experience. Licensing support and growth opportunities are available.

Qualifications

• Fluent in English and Spanish for speaking, reading, and writing.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced agency environment.

Responsibilities

• Build lasting relationships with customers in English and Spanish.
• Learn customer needs and recommend insurance and financial products.
• Sell and service auto, homeowners, renters, life, health, business, pet, and personal articles insurance.
• Provide quotes, explain coverage, and follow up with customers.
• Identify opportunities to strengthen customer relationships with additional products.
• Deliver a welcoming, professional experience by phone, in person, and through digital communication.
• Support policy changes, renewals, retention, and ongoing service needs.

Skills

Fluent English and Spanish

Customer service oriented

Communication skills

Multitasking

Tools

CRM systems

Office software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Dental insurance

Sales and Service Team Member

Lorena Villa State Farm Agency | San Antonio, Texas

Full-time | Competitive salary plus commission opportunities

Lorena Villa State Farm is seeking a motivated, people-focused Bilingual Spanish Sales and Service Team Member to join our growing agency in San Antonio.

This is an exciting opportunity for someone who is fluent in English and Spanish and wants to build a rewarding career in insurance and financial services. With three thriving locations serving the La Cantera, SeaWorld, and Medical Center areas, the Villa Team offers significant opportunities for growth, learning, and advancement while working with an experienced, high-performing State Farm agent.

About the opportunity

Lorena Villa has more than 20 years of State Farm experience and a background in recruiting, training, and helping agents grow successful businesses. Her agency is dedicated to providing personalized service and helping customers make informed decisions about protecting their families, property, businesses, and financial futures.myagentlorena

What you’ll do

• Build lasting relationships with current and prospective customers in both English and Spanish.
• Learn about customers’ needs and recommend appropriate insurance and financial-services products.
• Sell and service auto, homeowners, renters, life, health, business, pet, and personal articles insurance.
• Provide quotes, explain coverage, answer questions, and follow up with customers.
• Identify opportunities to strengthen customer relationships through additional products and services.
• Deliver a welcoming, professional experience by phone, in person, and through digital communication.
• Support policy changes, renewals, retention, and ongoing customer service needs.

Required qualifications

• Fluent in both English and Spanish—speaking, reading, and writing is required.
• Strong communication and interpersonal skills.
• A genuine desire to help people and provide excellent customer service.
• Confidence discussing customer needs and participating in consultative sales conversations.
• Goal-oriented, dependable, organized, and detail-oriented.
• Ability to manage multiple priorities in a fast-paced agency environment.
• Professional, coachable, and committed to continuous learning.
• Comfortable using computers, customer relationship management systems, and office technology.
• Willingness to obtain required Texas insurance licenses.

Previous experience in insurance, sales, banking, financial services, or customer service is helpful but not required. Candidates who are motivated to learn and grow are encouraged to apply.

Why join the Villa Team?

• Learn the insurance and financial-services industry from an experienced, award-winning State Farm agent.
• Join a growing agency with three San Antonio locations.
• Gain hands‑on experience in both sales and customer service.
• Receive training, coaching, and support toward required licensing.
• Build a career with strong potential for professional advancement.
• Work with customers from diverse backgrounds and make a meaningful difference in their lives.
• Earn a competitive salary with commission and performance‑based bonus opportunities.
• Potential benefits may include health insurance, paid time off, and advancement opportunities.

Our philosophy

The Villa Agency puts customers first. The team takes time to understand each customer’s goals and provides personalized options to help protect what matters most—from vehicles and homes to families, businesses, and financial futures.

If you are fluent in English and Spanish, passionate about helping people, and ready to grow with one of San Antonio’s leading State Farm agencies, we would love to hear from you.

This position is with an independent contractor State Farm agent, not with State Farm Insurance Companies. The agent is solely responsible for employment decisions, including compensation, benefits, and terms of employment.

Flexible work from home options available.