Multi-Line Representative - State Farm Agent Team Member

Donna Vaughn - State Farm Agent; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Job summary

Donna Vaughn - State Farm Agent in San Antonio, TX is seeking a dedicated team member to enhance customer relationships and support daily office operations. The ideal candidate will possess strong communication skills, organizational abilities, and a commitment to service excellence.

In our supportive, community-focused environment, you’ll have the opportunity for professional growth while helping clients protect what matters most. Join us to make a meaningful impact in the lives of those we serve.

Qualifications

• Must possess or be able to obtain necessary state insurance licenses.
• Prior experience in customer service, business support, or insurance preferred.
• Comfortable working in a fast-paced environment.

Responsibilities

• Communicate with customers to understand their needs.
• Assist in developing relationships with new and existing customers.
• Support daily office operations, including documentation and follow-up.
• Participate in marketing efforts to promote awareness.
• Maintain accurate records for a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Effective written and verbal communication skills

Strong organizational abilities

Attention to detail

Customer service experience

Insurance knowledge

Education

State insurance licenses

Job description

Benefits

• License Reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

Our agency opened in 2003 and is a small, close-knit team focused on maintaining strong relationships and delivering excellent customer service. Before becoming a State Farm agent, I spent five years as a team member, building a solid foundation in the business. I’m a graduate of the University of Texas at San Antonio and take pride in both my work and community involvement. We stay actively involved by supporting organizations like Manning Children’s Hospital, pediatric brain cancer research, and groups such as Soaring Spirits International. For our team, we offer PTO, paid holidays, reimbursement for licensing costs, and a strong focus on work-life balance. Our office culture is supportive, independent, and customer-focused. We’re looking for someone who is a self-starter, engaged, and takes ownership of their work - someone who can help maintain and grow our existing book of business while delivering a high level of customer satisfaction.

Who We’re Looking For

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Location Address: San Antonio, TX 78205

At Donna Vaughn - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.