Account Representative - State Farm Agent Team Member

Jacquline Fitzgibbon - State Farm Agent; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hiring bonus

Opportunity for advancement

Paid time off

Training

development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jacquline Fitzgibbon - State Farm Agent in Portland, OR seeks an Account Representative to support daily operations and drive customer success through meaningful relations.

You will identify customer needs, develop leads, schedule appointments, and market State Farm products, while building lasting relationships across the agency.

Our team offers a flexible schedule, PTO, 401(k), and opportunities for advancement in a positive, supportive environment.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Anticipate customer needs

Relate to customers

Job description

Benefits:

• Hiring bonus
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of 11. I've been with State Farm for over 15 years, beginning my career selling life insurance door to door before achieving my goal of becoming a State Farm agent.

Community involvement is a big part of who we are. I serve on local business association boards, sponsor the local Farmers Market, and support several nonprofits and community events throughout the Portland metro area. Building relationships outside the office is just as important to me as serving our customers inside it.

Our agency offers flexible scheduling based on individual needs, eight paid holidays, 10 days of PTO each year, a 401(k), hiring bonus opportunities, and guaranteed annual pay increases beginning after your first year. We believe in recognizing our team's contributions and investing in their long-term success.

Our culture is supportive, positive, and team-oriented. Every member of our team has been with the agency for over a year, and we've built an environment where people enjoy working together and helping one another succeed. I'm looking for someone who is positive, honest, self-motivated, and leads with integrity. If you're ready to grow with a high-performing team that truly values its people, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Jacquline Fitzgibbon - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.