Account Representative - State Farm Agent Team Member

Robert Garner - State Farm Agent; Massillon (OH); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Robert Garner - State Farm Agent in Massillon, OH is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between client needs and agency departments, promoting relevant products and services.

The role emphasizes building relationships, scheduling meetings, and delivering prompt, friendly service.

Qualifications

• Experience in sales (outside sales or inside sales) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to customer service and anticipating customer needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Customer service

Marketing interest

Team orientation

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2010 and currently lead a team of 10. Before becoming an agent, I worked as a State Farm team member, and I've always been passionate about developing people and helping them build successful careers. I'm a graduate of the University of South Carolina, a proud husband and father of three, and enjoy fishing, hiking, and traveling with my family.

Investing in our community is just as important as investing in our team. I'm actively involved with the Minerva Area Chamber of Commerce, serve on the boards of Junior Achievement of North Central Ohio and the Massillon Museum, and volunteer every Friday at Jackson High School mentoring students through the Junior Achievement entrepreneurship program.

Our agency offers major medical health insurance, a 401(k) with company match, paid vacation, sick leave and holidays, annual raises, salary plus commission and bonus opportunities, professional development, private offices for our sales team, and daily leads with no outside sales or cold calling. Three former team members have gone on to become State Farm agents, and we love helping people grow.

Our culture is positive, supportive, and focused on long-term success. I believe happy people are the most successful, and I work hard to create an environment where people enjoy coming to work every day. I'm looking for motivated, coachable, team-oriented individuals who are eager to grow and build a lasting career.

ROLE DESCRIPTION

As an Account Representative for Robert Garner - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.