Account Representative - State Farm Agent Team Member

Madison Riordan - State Farm Agent; Florida; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Madison Riordan - State Farm Agent is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of State Farm products and services.

You will collaborate with team members to meet customer needs, handle inquiries, and support daily agency operations while maintaining a friendly, community-focused approach.

Qualifications

• Experience in sales (outside sales or inside sales) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to providing excellent customer service.
• Ability to anticipate customer needs.
• Ability to relate effectively to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products to meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries on coverage, billing, and policy changes.
• Promote long-lasting customer relations and trust within the community.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Needs anticipation

Customer engagement

Job description

Benefits:

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 after previously working as a State Farm team member. Insurance has always been a part of my life - I'm a second-generation State Farm agent, as my mother has been an agent for over 30 years. I graduated from Florida State University with a degree in Risk Management and Insurance and am passionate about helping customers protect what matters most.

Our agency is actively involved in the community through local sponsorships, including golf outings, youth sports, and outreach organizations. We offer PTO, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance as we continue to grow our team.

Our office culture is supportive, collaborative, and fun. We genuinely enjoy working together and helping each other succeed. I'm looking for someone who is hardworking, trustworthy, positive, and eager to grow. If you're a team player who values integrity and enjoys helping people, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Madison Riordan - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.


• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.


• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.


• Experience in managing customer relationships preferred.


• Interest in marketing products and services based on customer needs.


• Communication skills - written, verbal, and listening.


• Dedicated to customer service.


• Able to anticipate customer needs.


• Able to effectively relate to customers.