Account Representative - State Farm Agent Team Member

Myagentjennifer; Edmond (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Job summary

Jennifer Lowder - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relationships and act as a liaison between customer needs and agency departments, promoting State Farm products and services.

The role emphasizes outbound and inbound customer interactions, lead development, scheduling, and delivering prompt, friendly service across coverage, billing, and policy changes.

Qualifications

• Experience in sales or customer-facing roles.
• Experience in managing customer relationships.
• Interest in marketing products and services based on customer needs.
• Strong written communication skills.
• Strong verbal communication skills.
• Commitment to customer service.
• Ability to anticipate customer needs.
• Ability to relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing mindset

Written communication

Verbal communication

Customer service

Anticipating customer needs

Relating to customers

Job description

Benefits:

• Paid time off
• Training & development
• Bonus based on performance

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As Account Representative for Jennifer Lowder - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.