Account Representative - State Farm Agent Team Member

Alexandra Vazquez - State Farm Agent; Dover (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Alexandra Vazquez - State Farm Agent in Dover, DE is seeking an Account Representative to grow the agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You will improve lives by proactively marketing relevant products and services, developing leads, and building strong customer relationships to support agency growth.

Qualifications

• Experience in sales, preferably outside or inside sales, retail, or telemarketing.
• Strong written and verbal communication skills with active listening.
• Dedicated to delivering excellent customer service and anticipating customer needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service across inquiries, coverages, changes, transfers, and billing.
• Promote long-lasting customer relations and customer satisfaction.

Skills

Sales experience

Communication skills

Customer service

Lead generation

Relationship management

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 2022 and currently lead a team of four. State Farm has been a big part of my life - my dad was an agent for 38 years, and I spent 15 years working in his agency before becoming an agent myself. Outside of work, I'm a proud mom of two boys and understand the importance of building a career while maintaining time for family.

Our agency offers a 401(k), paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We're also open to candidates without insurance experience and are willing to invest in the right person who is eager to learn and grow.

Our culture is fun and welcoming while still maintaining a professional environment. I'm looking for someone who is personable, detail-oriented, process-driven, and able to pick up new things quickly. We value team members who don't just complete the task in front of them - they look for opportunities to better serve customers, start conversations, and contribute to the agency's growth.

If you're a fast learner with a customer-focused and sales-minded approach, we'd love to meet you.

Role description

As an Account Representative for Alexandra Vazquez - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.