Account Representative

U-Haul; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision plans

Onsite medical clinic

Job summary

U-Haul is seeking an on-site Telephone Provisioning Account Representative in Phoenix, AZ. The role focuses on learning and processing telephone provisioning requests for dealers and company-owned entities within the IT Services department. Candidates should demonstrate a positive attitude, reliability, and a willingness to learn.

Experience with Excel, Word, and internal applications is a plus. The ideal candidate can multi-task, adapt quickly, and work well in a team environment.

Qualifications

• Excellent communication skills, in person and on the phone.
• Basic computer skills and proficiency with MS Office.
• Ability to multi-task and adapt quickly.
• Strong work ethic and professional attitude.

Responsibilities

• Learn and process all telephone provisioning requests in IT Services.
• Handle dealer and company-owned entity requests via multiple channels (phone, email, tickets).
• Participate in special projects and tasks assigned by leadership.
• Maintain accurate data in systems (Ivanti, Telesoft).

Skills

Communication skills

Basic computer skills

Multi-tasking

Positive attitude

Team player

Flexibility

Tools

Excel

Word

Internal applications

MS Office

Job description

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

_ This position is 100% onsite at our corporate campus in Phoenix, AZ. _

This account representative position will consist of learning and processing all telephone provisioning in the IT services department. Telephone Provisioning Account Representatives are responsible for all requests from the field for dealers and company owned entities (U-Haul centers, repair shops, MCOs, and the UHI-Towers). Orders ranging from new phone number assignments, reprogramming of RCF/VoIP phone lines, moving phone lines, repair, and simple billing inquiries. Work requests are received either through an automated feed into our Telesoft system by work orders, or they are received by phone call, email, or system Ivanti tickets. In addition, they work on any assigned special projects and tasks by leadership.

The ideal candidate needs to have a positive attitude with the desire to grow and learn within the department.Someone who possesses a strong, project-oriented mindset, and is willing to give 100% effort.The person will also display a good work ethic with the ability to learn quickly.If you're willing to learn, we will teach you everything you need to know to be successful in IT Services.

U-Haul team members are preferred, and experience with Excel, Word, internal applications and Microsoft office is a plus for this position.

Preferred Qualifications:

• Excellent communication skills, both in person and on the phone
• Basic computer skills
• Ability to multi-task and adapt quickly
• A great attitude and true professionalism
• Team work ethic
• Flexibility

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available:

• Full medical coverage
• Prescription plans
• Dental and vision plans
• New indoor fitness gym
• Gym reimbursement program
• Registered dietitian program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident
• 24-hour physician available for kids
• Subsidized gym membership
• MetLaw Legal Program
• MetLife Auto and Insurance Program
• Mindset App Program
• 50% discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Dave Ramsey's Smart Dollar Program
• U-Haul Federal Credit Union

#LI-SB1

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (U-Haul), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.