Self Pay Collector

Jobtailor; Champaign (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Champaign, IL seeks an Accounts Receivable Representative I to contact patients, investigate balances, and set up payment plans. You will provide financial counseling and assist with financial aid programs, while ensuring HIPAA compliance and data confidentiality.

Successful candidates will have 1 year healthcare AR experience or be high performers in AR roles, with strong MS Office skills and a focus on customer service in a healthcare setting.

Qualifications

• High school diploma or GED required.
• 1 year health care experience or high performer as AR Rep 1.
• Credit and collection experience preferred.
• Proficient with MS Office (Word, Excel, Outlook) and Receivables Management systems.
• Ability to think critically and solve problems with minimal supervision.
• Knowledge of Accounts Receivable Representative 1 requirements.
• Maintain confidentiality and HIPAA compliance.

Responsibilities

• Contact patients by phone, email, or mail to collect outstanding balances.
• Investigate balances, request money movement, ensure statement delivery, and send inquiries on self-pay receivables.
• Initiate and follow up on patient contacts to resolve balances and payment discrepancies.
• Set up and monitor payment plans.
• Provide financial counseling and assist with Carle Financial Assistance and discounts.
• Identify and resolve billing and insurance errors.
• Recommend adjustments or refunds with necessary documentation.
• Identify and escalate problem accounts.
• Inform patients of payment obligations and update demographics/billing info.
• Report account corrections and changes in guarantor or registrations.
• Meet productivity and quality standards.
• Provide empathetic, professional service during sensitive financial conversations.
• Maintain confidential records and participate in audits.

Skills

Accounts Receivable

Financial Counseling

HIPAA Compliance

Problem Solving

Customer Service

Education

High school diploma or GED

Tools

Microsoft Office

Receivables Management Systems

Job description

Job Responsibilities

• Contact patients via phone, email, or mail to collect outstanding balances


• Work account queues to investigate balances, request money movement, ensure statement delivery, and send inquiries on outstanding self-pay receivables


• Initiate and follow up on patient contacts to resolve outstanding balances and payment discrepancies


• Set up and monitor payment plans


• Provide financial counseling and assistance with Carle Financial Assistance and discount programs


• Identify and resolve billing and insurance errors


• Recommend adjustments or refunds and provide required documentation


• Identify and elevate problem accounts


• Inform patients of payment obligations and accurately update demographic, insurance, and billing information


• Identify and report account corrections, double registrations, guarantor number changes, and other account build issues


• Meet departmental productivity and quality assurance standards


• Provide empathetic, professional customer service while handling sensitive financial conversations


• Maintain accurate, confidential records and participate in departmental audits/reviews

Requirements

• High school diploma or G.E.D.


• One (1) year of experience in health care required, or high performer as an Accounts Receivable Representative 1


• Credit and collection experience preferred


• Proficient computer knowledge related to Microsoft Office applications such as Word, Excel, Outlook, and Receivables Management systems


• Ability to critically think and solve complex problems with minimal or no supervision


• Knowledge and skills of the Accounts Receivable Representative 1


• Ability to maintain confidentiality and comply with HIPAA regulations

Core Competencies

Demonstrates expertise in patient account management, including billing resolution, payment plan setup, and financial counseling. Proficient in maintaining confidentiality and compliance with HIPAA regulations while providing empathetic customer service.

Highest-signal resume keywords

• Accounts Receivable Management


• Financial Counseling


• HIPAA Compliance


• Problem Solving


• Customer Service

ATS Optimization Keywords

Hard Skills

• Billing Resolution


• Payment Plan Setup


• Credit and Collection


• Accounts Receivable Knowledge


• Microsoft Office Proficiency


• Receivables Management Systems

Soft Skills

• Empathy


• Critical Thinking


• Professional Communication

Industry Keywords

• Health Care Experience


• Confidentiality


• Quality Assurance Standards