Account Representative

Colonial Group; Roanoke, Northern (VA, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Group is seeking an Account Representative I to manage purchase orders of commodity and specialty chemicals and liaise with customers, suppliers, and carriers. You will handle end-to-end order progression, invoicing, and document maintenance in a fast-paced, team-oriented environment.

The role requires a high school diploma (college degree preferred) and at least 1 year in customer service, with proficiency in Microsoft Office and CRM systems.

Qualifications

• 1 year minimum experience in a Customer Service role, familiarity with the chemical distribution or transportation industries is preferred.
• Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
• Strong computer skills including databases and CRM systems are required.

Responsibilities

• Communicate directly with customers, suppliers, and carriers via telephone and/or email.
• Manage email traffic from multiple distribution lists.
• Serve as logistics coordinator, working with outside vendors and carriers.
• Process and maintain orders from receipt to delivery, including invoicing and documents.
• Coordinate with Sales, Operations, Purchasing and other internal departments.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Education

High School Diploma or GED

College degree (preferred)

Tools

Microsoft Office Suite

CRM systems

Databases

Job description

1140 Industry Ave SE, Roanoke, VA 24013, USA

Job Description

Posted Thursday, July 30, 2026 at 4:00 AM

Colonial Chemical Solutions, Inc. (CCS), a leading independent chemical distributor throughout the United States, focuses on customer service, sustainability, and innovative solutions for our business partners. Colonial Chemical Solutions, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.

Build Your Career, Impact Your Community, Join Our Colonial Family

The Account Representative I (Acct Rep I) manages purchase orders of commodity and specialty chemicals, while communicating with multiple internal departments and external contacts to fulfill requested orders in a timely manner. The Acct Rep I operates in a team-oriented and fast-paced environment where multi-tasking is a must, and the understanding of priorities of the work-load is critical.

JOB EXPECTATIONS/DUTIES

• Communicate directly with customers, suppliers, and carriers via telephone and/or email.
• Effectively manages email traffic from up to 3 distribution lists.
• Participates in on-call rotation for 7 days at a time.
• Serves as logistics coordinator, working with outside vendors and carriers.
• Receive and/or appropriately direct incoming calls from current/potential customers, carriers, suppliers, etc.
• Process and maintain orders throughout entire progression - from receipt of order to delivery/conclusion, including payment invoicing, maintaining order forms and related order documents.
• Follow up on all customer interactions in a timely manner, and organize workflow and multi-tasking to meet the customers' timeframes.
• Communicate and coordinate with multiple internal departments (i.e. Sales, Operations, Purchasing, etc).
• Set up new customer accounts, assist with customer verification, and maintain files and databases.
• Operate as administrative support to Sales Team and assist with various inquiries.
• Learn terminology for totes, chemical names, accounts, drums, etc.

QUALIFICATIONS/REQUIREMENTS

• High School Diploma or GED is required.
• College degree is preferred.
• 1 year minimum experience in a Customer Service role, familiarity with the chemical distribution or transportation industries is preferred.
• Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
• Strong computer skills including databases and Customer Relationship Management Systems are required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.

Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

1140 Industry Ave SE, Roanoke, VA 24013, USA