Account Representative

Konnect Resources, LLC; La Palma (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) with company match

Job summary

Konnect Resources, LLC seeks an Account Representative to grow relationships with retail accounts across Northern and Southern California. Based in La Palma, the role blends account management, inside sales, customer engagement, training enrollment, virtual presentations, and periodic field visits.

The primary objective is enrolling accounts into company-sponsored training events, with a structured daily outreach cadence to promote sales opportunities, product updates, and engagement.

Qualifications

• Experience in account management or inside sales.
• Proven ability to build strong customer relationships.
• Experience with proactive outbound outreach and follow-up.
• Ability to manage a structured daily sales schedule.
• Familiarity with Salesforce or similar CRM.
• Strong verbal and written communication.
• Travel up to 25% including overnight trips.

Responsibilities

• Enroll retail accounts into company-sponsored training events as a primary objective.
• Build and maintain relationships with existing and prospective retail customers.
• Serve as primary contact for assigned accounts with ongoing sales support.
• Maintain a structured daily cadence of calls, emails, and follow-ups.
• Publish monthly schedule of virtual customer sessions on sales opportunities.
• Conduct virtual and in-person presentations to educate customers.
• Identify opportunities to increase participation and sales.
• Plan monthly field visits to support growth and development.
• Travel throughout California; include multi-day/overnight trips as needed.
• Maintain Salesforce records of interactions, opportunities, and history.
• Track account potential by product and competitor; review with management.

Skills

Account management

Inside sales

Showroom sales

Sales outreach

CRM Salesforce

Time management

Communication

Travel readiness

Independent work

Tools

Salesforce

Job description

Compensation: $60,000 Base Salary + Commission

Travel: Up to 25%, including approximately one overnight trip per month

Territory: Northern & Southern California

Company Overview

An established manufacturer within the home furnishings industry with a long-standing reputation for quality, craftsmanship, and customer service. The company supports a nationwide network of retail partners and provides products, training, sales support, and resources designed to help its customers grow their businesses.

Job Summary

The Account Representative is responsible for developing and growing relationships with existing and prospective retail accounts throughout the Northern and Southern California market. Based out of the company’s La Palma office, this role combines account management, inside sales, customer engagement, training event enrollment, virtual presentations, and periodic field visits.

A primary objective and key performance indicator of the position is enrolling retail accounts into company-sponsored training events. The Account Representative will maintain a structured daily customer outreach cadence, promote sales opportunities and product updates, conduct virtual customer sessions, and identify opportunities to increase engagement and sales within assigned accounts.

This position requires a self-motivated, relationship-focused sales professional who is comfortable working independently, managing ongoing customer outreach, utilizing CRM technology, presenting to customers, and traveling throughout the assigned California market.

Key Responsibilities

• Enroll retail accounts into company-sponsored training events as a primary objective and key performance indicator.
• Build and maintain strong relationships with existing and prospective retail customers.
• Serve as a primary point of contact for assigned accounts and provide ongoing sales and account support.
• Maintain a structured daily cadence of outbound customer calls, emails, follow-ups, and account development activities.
• Create and publish a monthly schedule of virtual customer sessions covering sales opportunities, product updates, promotions, and upcoming events.
• Conduct virtual and in-person presentations to educate and engage customers.
• Identify opportunities to increase customer participation, product adoption, and overall account sales.
• Plan and conduct monthly field visits to support customer development and business growth.
• Travel throughout the assigned California market, including multi-day and overnight trips as business needs require.
• Maintain accurate records of customer interactions, account history, sales opportunities, and competitive intelligence within Salesforce.
• Track and evaluate account sales potential by product and competitor.
• Review account opportunities, competitive activity, and sales potential with management.
• Develop relationships with prospective accounts and support new account growth.
• Maintain consistent follow-up with customers regarding training opportunities, promotions, products, and company initiatives.
• Perform additional duties as assigned.

Qualifications

Required:

• Previous experience in account management, inside sales, showroom sales, or a similar customer-facing sales role.
• Demonstrated ability to build and maintain strong customer relationships.
• Experience conducting proactive outbound customer outreach and follow-up.
• Self-starter with strong time-management and organizational skills.
• Ability to independently manage a structured daily sales and customer outreach schedule.
• Experience using Salesforce or a similar CRM platform.
• Strong verbal and written communication skills.
• Comfortable conducting virtual and in-person customer presentations.
• Ability to identify customer needs and sales growth opportunities.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness and ability to travel in the field up to 25% of the time.
• Ability to complete overnight travel approximately once per month.
• Valid driver’s license, reliable automobile, and current automobile insurance.

Preferred:

• Experience within the window coverings industry.
• Experience within home furnishings, interior design, building products, flooring, furniture, or a related industry.
• Previous experience supporting a network of retailers, dealers, designers, or other B2B accounts.
• Experience promoting customer training programs, events, products, or sales initiatives.
• Knowledge of showroom-based or dealer-based sales environments.

Travel Requirements

• Ability and willingness to travel in the field up to 25% of the time.
• Ability to complete overnight travel approximately once per month, depending on business needs.
• Valid driver’s license required.
• Reliable personal transportation and current automobile insurance required.
• $60,000 annual base salary
• Commission opportunity based on individual sales performance
• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Paid time off
• Paid holidays
• 401(k) with company match after one year of employment