Account Representative

Native American Talent; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

PTO 136 hours (17 days) per year

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane, a leader in logistics, seeks an account coordinator to manage client communications, invoices, and project status with the account team. You will ensure processes are followed and drive improvements while communicating offerings to clients.

You will report to the Account Manager and provide weekly call reports, trend analysis, and corrective actions. Strong Excel/Word/PowerPoint skills and excellent communication are required. This full-time role is on-site in Houston.

Qualifications

• BA in Business Administration or four years related experience.
• Experience in client communications and accounts receivable is preferred.
• Ability to implement process improvements.

Responsibilities

• Communicate with clients and resolve conflicts.
• With direction, manage invoices and accounts receivable.
• Coordinate with project team to monitor account status.
• Ensure processes and procedures are followed and seek improvements.
• Communicate offerings to clients clearly.
• Provide weekly status and call reports to the Account Manager.
• Analyze reports and take corrective actions.

Skills

People skills

Detail oriented

Technical competence

Motivated

Team player

Excellent communication

Calm under pressure

Self-directed

Education

BA in Business Administration

Tools

Excel

Word

PowerPoint

Job description

Description

Essential Job Functions

• Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.

• With direction from the account manager, manage the invoices and account receivables for the account.

• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.

• Ensures that all processes and procedures are followed and work toward process improvement

• Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client.

• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.

• Report analysis, trending and corrective actions

Other Skills & Abilities

• People skills required in order to create, maintain and enhance relationship with customer

• Extremely detail oriented

• Technical competence (excel, word, power point etc.)

• Motivated, goal oriented

• High level of initiative and work well in a team environment

• Excellent written and oral communication skills

• Handles stressful situations and deadline pressures well

• Plans and carries out responsibilities with minimal direction

Education & Experience

• BA in Business Administration or four years related experience

Certification & Licenses

• Professional certification may be required in some areas

Physical Requirements

• Talking, hearing and using hands to operate computer equipment

• Vision abilities required by this job include close vision and the ability to adjust focus

• Job may require extended sitting or standing, use of standard office equipment.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

• Excellent Medical, Dental and Vision benefits

• Tuition Reimbursement for education related to your job

• Employee Referral Bonuses

• Employee Recognition and Rewards Program

• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

• Employee Discounts

• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.